- WM (Richmond, VA)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals. + Collaborate with ... calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight… more
- Serco (Mclean, VA)
- …The selected candidate will work directly with the MCTSP Program Manager , contributing expert guidance on training strategies and simulation systems required ... this role, you will:** + Provide direct support to the MCTSP Program Manager with expertise in mission command training strategies and simulation system integration.… more
- Serco (Mclean, VA)
- …customer approval. **In this role, you will:** + Advise the Task Order Manager on training strategies, solutions, and strategic messaging. + Support ARNG collective ... and joint service staff experience. + Previous assignment at a Combat Training Center (CTC) as Senior Observer/Controller or Commander, Operations Group. _If you are… more
- System One (Reston, VA)
- …required work experience. PRINCIPAL RESPONSIBILITIES: Under the direction of the Manager /Supervisor of Data Center Operations, responsibilities include, but are ... targets are met. * Provide timely information for audit requests for Data Center Operations. * Follow IT Operations guidelines for audit reply review and approval.… more
- PenFed Credit Union (Mclean, VA)
- …with internal and external partners including Technology, Compliance, User Experience, Call Center Operations, Branch and others involved as stakeholders ... objectives. + Interface directly with task leads, the project manager , other vendors, and the customer to manage the...with vendors with a goal of year-over-year improvement in vendor service provided, quality, and/or cost. + Develop and… more
- Chenega Corporation (Oakton, VA)
- …troubleshooting and maintaining. + Desktop Image creation and validation using System Center Configuration Manager . + Maintaining updated drive packs for various ... + Maintains system documentation. + Interacts with users and evaluates vendor products. + Oversees implementation of testing strategies and documentation of… more
- Fujifilm (Richmond, VA)
- …to move cases to the next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next ... level of success with yearly goals provided by your manager and metrics defined on a team level. +...normal business hours, overtime, holidays, and participation in an on- call rotation are required to cover the needs of… more
- Intermountain Health (Richmond, VA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed.… more
- Fujifilm (Richmond, VA)
- …the process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the ... level of success with yearly goals provided by your manager and metrics defined on a team level. +...normal business hours, overtime, holidays, and participation in an on- call rotation are required to cover the needs of… more