- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Chewy (Richardson, TX)
- …application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
- Deluxe (Fort Worth, TX)
- …by managing intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications ... The Workforce Management Coordinator is responsible for scheduling and...responsible for scheduling and effectively utilizing Deluxe Merchant Services' call center Human Capital to maximize efficiency.… more
- Mass Markets (TX)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Prime Therapeutics (Austin, TX)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... It fuels our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce … more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...center operation to include three years in a workforce management analyst role + Experience with Automated … more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive ... and has a strong work ethic. A background in call center operations management is required, with...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Savers | Value Village (El Paso, TX)
- **Description** Call Center Supervisor **Candidates** **must be located in El Paso, TX** Who we are: As one of the largest for-profit thrift operators in the ... 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of...center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... - POSITION RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach… more