- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Evolent (Austin, TX)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Mass Markets (TX)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
- Healthfirst (TX)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... problem-solving skills; interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting reports, scheduling… more
- The City of Houston (Houston, TX)
- Senior Staff Analyst Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5005610) Apply Senior Staff Analyst Salary $3,220.00 - $4,434.79 ... preparedness, and partnerships. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Senior Staff Analyst , under the direction of the Deputy Director, will function as… more
- Intermountain Health (Austin, TX)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
- Verint Systems, Inc. (Austin, TX)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Molina Healthcare (TX)
- …years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... with Workforce Management methodologies - expert level with call centers experience with call center operations, processes and procedures, including and… more
- Ford Motor Company (Austin, TX)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more