- Cambridge Health Alliance (Cambridge, MA)
- Supervisor, Multicultural Affairs & Patient Services - Interpreter Call Center **Requisition Number:** 9531 **Pay Range:** $29.52 - $44.52 per hour **Location:** ... informed and compassionate care to every patient, every time. **Position Summary** The Call Center Supervisor, Multicultural Affairs & Patient Services, plays a… more
- Beth Israel Lahey Health (Brookline, MA)
- …position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline ... may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Call Center and/or telephone customer service experience 2. Strong… more
- Eversource Energy (Westwood, MA)
- …Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics\. + Requires Microsoft Office proficiency, ... call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools\. + Demonstrate familiarity with… more
- Beth Israel Lahey Health (Brookline, MA)
- …position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline ... gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center , Boston. Our first commitment is to provide compassionate, world-class… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off ... supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive… more
- East Boston Neighborhood Health Center (MA)
- …of the Health Center , as defined by the Executive and Senior Management team, into the operational oversight of all departments. Be the Provider of Choice ... a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers...engagements and media events featuring BH Oversees the safe management of the BH on call service… more
- Sanofi Group (Cambridge, MA)
- …BI tools (Tableau, Qlik, etc.). + Familiarity with **Salesforce Health Cloud** , Veeva, call center systems, and other patient access data sources. + Strong ... **Job Title:** Associate Director PSS Workforce Analytics and Reporting **Grade:** L3 **Hiring Manager:**...deep understanding of patient hub operations, and exceptional stakeholder management . The ideal candidate thrives in a fast-paced, matrixed… more
- Boston University (Boston, MA)
- …opportunity, improving specialized services for students, and supporting an effective educator workforce . As a center , WEPC prioritizes efforts aligned with ... management of our public-facing materials; stewardship of the center 's brand identity and core messaging; and development and...an explicit sales pitch but by building a compelling call to action around engaging with WEPC. + Lead… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …program management , and clinical excellence to support the health center 's mission and transformation goals. + Leadership & Integration + Drive adoption ... + Support financial optimization and clinician productivity + Oversee scheduling, referral management , and on- call rotations + Supervision & Compliance +… more
- East Boston Neighborhood Health Center (MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... oversight of NeighborHealth's South End Behavioral Health services and for the Center of Excellence training team, including the Program Director. This role focuses… more