- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management ** **About TP** **TP is...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Chewy (Richardson, TX)
- …& application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... utilization management , reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will… more
- Deluxe (Fort Worth, TX)
- …intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to meet ... The Workforce Management Coordinator is responsible for...Capital to maximize efficiency. This position works closely with call center and corporate management … more
- Mass Markets (TX)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Mass Markets (Killeen, TX)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Savers | Value Village (El Paso, TX)
- …of call center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to detail + Excellent ... ** Call Center Supervisor** **Candidates** **must be...** Call Center Supervisor** **Candidates** **must be located in El...peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A… more
- Mass Markets (Killeen, TX)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... + Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution… more