- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... center , with at least 2 years in a management role. + Strong leadership, analytical, and communication skills....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Citigroup (Irving, TX)
- …and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a soul, Citi creates ... through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life,… more
- Humana (Austin, TX)
- …and adjust intraday schedules. + Ensure data accuracy and integrity across all workforce management platforms. + Recommend and implement process improvements to ... **Education & Experience** + Bachelor's degree in Business, Operations, Workforce Management , or a related field (or...work experience). + 2+ years of experience in real-time workforce operations, preferably in a contact center … more
- Mass Markets (TX)
- …field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a ... call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
- Prime Therapeutics (Austin, TX)
- …hoc reporting, including preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate ... in using workforce scheduling software **Preferred Qualifications** + Experience in workforce management scheduling and RTA + Experience with NICE and IEX… more
- Prime Therapeutics (Austin, TX)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... to lead and direct department activities **Preferred Qualifications** + Work experience in workforce management + Work experience in long range and short range… more
- Wells Fargo (Irving, TX)
- …reporting tools. + Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience including: directing ... ideal candidate will have a strong background in **inside sales, contact center management , and merchant services** or financial products. Learn more about the… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule… more
- Mass Markets (Killeen, TX)
- …satisfaction. + Drive continuous improvement initiatives across training, quality, and workforce management . + Ensure compliance with company policies, client ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Baylor Scott & White Health (Dallas, TX)
- …Baylor Scott & White Health, Dallas, Texas **SPECIALTY/DEPARTMENT:** Transfer Center **SHIFT/SCHEDULE:** Full time nights, 7p-7a, every other weekend and ... one on- call shift per month **About Us** Here at Baylor...to access our facilities and providers through the Transfer Center . You will focus on providing excellent customer service… more