- Highmark Health (Tallahassee, FL)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager . 3. Support scheduling… more
- TECO Energy (Brandon, FL)
- …Service Professionals (CSPs). The position works closely with the Manager , Workforce Management and Planning, the Managers, Contact Center , Human Relations ... determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. +… more
- MUFG (Tampa, FL)
- …recruitment team will provide more details. **Job Summary** As a GSOC (Global Security Operations Center ) Manager , you will lead a regional team of Tier 1 and ... Tier 2 analysts within the Global Security Operations Center , ensuring 24/7/365 operational coverage and seamless coordination across global sites. You will be… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …and reports metrics on Military OneSource workforce and workload to help the Workforce Manager ensure the program has the right number and types of personnel ... + Bachelor's degree and up to 3 years of workforce analysis experience (additional 4 years ofwork experience may...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Fresenius Medical Center (Venice, FL)
- …plans for all direct reports to maintain an engaged and productive workforce ; partnering with Human Resources on employee matters. + Technically proficient in ... is required. + Must be available as a full-time employee and provide on- call coverage when necessary. + Demonstrated leadership competencies and skills for the… more
- Humana (Tallahassee, FL)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. + ... of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research....application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more
- Sharecare (Tallahassee, FL)
- …skills + Team player + Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College degree or demonstrated professional ... phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring...+ Uses proactive support and communication to Client Operations, Workforce Management, and Training teams. + Collaboratively works with… more
- The Goodyear Tire & Rubber Company (Jacksonville Beach, FL)
- …, Store Manager , General Manager , Retail Service Manager , Operations Manager , Service Center Manager , Shop Foreman, Service Center Supervisor ... with the tire and auto service innovation leader! **General Description:** As a Store Manager , you will gain hands-on experience in one of Just Tires, by making… more
- TD Bank (Sarasota, FL)
- …**Line of Business:** Personal & Commercial Banking **Job Description:** The Store Manager II develops, leads and contributes to the growth and profitability of ... area of expertise + Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to...Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD… more
- Fresenius Medical Center (Venice, FL)
- …role as well as a leadership path from Area Technical Operations Manager , Regional Technical Operations Manager , and Senior Director Technical Services, ... and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which… more