- Highmark Health (Albany, NY)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager . 3. Support scheduling… more
- Goddard Riverside (New York, NY)
- Program Coordinator (Education and Workforce TEP) Job Details Job Location Stanley M. Isaacs- Education Workforce - New York, NY Position Type Part Time Salary ... - $25.00 Hourly Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service organization focusing… more
- Fresenius Medical Center (Jamaica, NY)
- …plans for all direct reports to maintain an engaged and productive workforce ; partnering with Human Resources on employee matters. + Technically proficient in ... is required. + Must be available as a full-time employee and provide on- call coverage when necessary. + Demonstrated leadership competencies and skills for the… more
- University of Rochester (Rochester, NY)
- … Center IT applications and telecom system to achieve departmental, team, and individual call metrics. + Understands call center industry to manage and ... On occasion, may require 24x7 availability for crisis, emergency situations, and/or special call center projects. + Answers customer inquiries as needed and… more
- City of New York (New York, NY)
- … Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and ... includes, but is not limited to, the Family Services Call Center , Union Square Job Center...reports in accordance with prescribed assignments to the Regional Manager ; direct development and preparation of management reports that… more
- Albany Medical Center (Albany, NY)
- …the patient based on eligibility response or estimate for services. For Access Center and Birthplace: Must be able to work in conjunction with Nursing Supervision ... and Patient Triage Manager for accurate bed assignment for inpatient and observation...of the specialty drugs being offered at Albany Medical Center . Understanding diagnosis, the prescribed drugs and authorization requirements… more
- Albany Medical Center (Albany, NY)
- …under the direction of the Medical Director and/or Section Head, the manager , and Radiologist performs technical procedures and assists in the clinical evaluation ... standards. + Assumes charge tech responsibility when assigned by Manager or MIT V; may be assigned additional responsibilities...Provides a safe positive experience for the patient. + On- call responsibility + Rotates thru Main Department and all… more
- Small Business Administration (Buffalo, NY)
- …functions of the CSC, the national OCA loan program customer service/ call center . Responsibilities As a Program Manager (Deputy Director) at the GS-0340-15, ... Manager (Deputy Director) for the Customer Service Center (CSC) in Buffalo, New York This position works...financial organization/program or a customer service call center ; and Supervising a large, diverse fluctuating workforce… more
- Albany Medical Center (Albany, NY)
- …testing + Performs venipuncture to obtain blood for lab testing + Prescription call -backs per scope of practice + Preps patient's chart for pertinent clinical ... Float to all multi-specialty clinics as assigned by a manager + Other duties as assigned by a ...Rarely Thank you for your interest in Albany Medical Center !Albany Medical Center is an equal opportunity… more
- Humana (Albany, NY)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. + ... of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research....application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more