- Usaa (Tampa, FL)
- …and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule ... to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience… more
- Unknown (Jacksonville, FL)
- …software Industry Software Development Type Privately Held Founded 2024 Employees 11-50 Specialties call center software cloud contact center contact ... center as a service (ccaas) enterprise call center solutions customer experience optimization digital customer engagement conversational ai ai-powered… more
- Unknown (Tallahassee, FL)
- Chief Operating Officer (COO) About the Company Well-established call center providing crisis intervention & information services Industry Non-Profit ... Organization Management Type Non Profit Founded 1970 Employees 11-50 Specialties 24/7 hotlines 2-1-1 crisis suicide prevention counseling information referrals directories training and volunteers About the Role The Company is in search of a Chief Operating… more
- Unknown (Miami, FL)
- …demands a system-level leader with deep expertise in access operations, scheduling systems, and call center management, as well as a strong grasp of EMR ... scheduling platforms and CRM solutions. The AVP will be expected to partner with various teams to ensure operational efficiency, throughput, and capacity management, and to promote health equity and patient-centered care in all access initiatives. Applicants… more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming operational ... data into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role,… more
- Mass Markets (Orlando, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... the success of a globally expanding, industry-leading organization. We're hiring Bilingual Call Center Representatives to support diverse client projects across… more
- Ryder System (Miami, FL)
- …by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Representative I will receive inbound phone ... calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck… more
- Mass Markets (FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... the success of a globally expanding, industry-leading organization. We are hiring Remote Call Center Representatives to join our customer support team. This role… more
- Mass Markets (FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Molina Healthcare (Tampa, FL)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have ... to answer, and average hold time are compliant with Centers for Medicare and Medicaid Services (CMS) regulations. *...of experience in health care, preferably within a health-related call center environment, or equivalent combination of… more
