- Trinity Health (Syracuse, NY)
- …with Unit to address any staffing shortages or overages * Receives sick calls / call offs and works to fill vacancies for current and next shift * Monitors staffing ... usage based on facility healthy workplace guidelines * Assigns on- call staff to schedule, prior to calling in *...to schedule, prior to calling in * Calls in on- call staff when needed * Oversees future scheduling of… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …organizing, or otherwise distributing paperwork + Responsible for providing support to Call Center Representatives who are not working physically in the facility + ... Assist call center operations with miscellaneous reporting tasks + Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery… more
- Healthfirst (NY)
- …tests, and faxed care plans + Manage requests from members, providers, call centers and care management teams regarding initial authorizations, authorization updates ... care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department + Experience navigating multiple technologies… more
- University of Rochester (Brighton, NY)
- …to improve the organ and tissue donation process. + Works with on- call and patient care team to establish appropriate communications relating to end-of-life ... care and decisions. + Works with on- call and patient care team to determine when the best time is to approach each individual family and offer the opportunity of… more
- University of Rochester (Rochester, NY)
- …Supervisor to ensure employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are met, assess trends, and makes ... in developing immediate and long-term performance improvements. + Conducts call monitoring, service observations, patient satisfaction calls. Acts as patient… more
- Cardinal Health (Albany, NY)
- …client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, integrated ... in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT)… more
- EMCOR Group (New York, NY)
- …technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work. + Primary contact between the ... for taking service calls, quoted jobs, and warranty work from start (initial call ) to completion (billing). + Review service jobs, quoted jobs, & service projects… more
- EMCOR Group (Rochester, NY)
- …for all mobile device users each morning (by 10AM) for the prior day + Call each technician that has not submitted timesheets by 10AM to ensure they transmit + ... out. + Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum). + Follow-up… more
- WM (Albany, NY)
- …to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.* Collaborate with sales ... representatives to meet and exceed customers' service expectations, and develop solutions to ensure smooth material movement.* Perform other special projects and tasks as assigned.* May provide direction or support to less experienced Customer Service… more
- US Foods (Clifton Park, NY)
- …Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. ... ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld) Join Our Community of Food People! Leverages proprietary US Foods systems and tools to coordinate… more