- YAI (Manhattan, NY)
- …PHC patients and circles of support regarding medication requests in a call center environment and responds to related inquiries from pharmacies, home health ... applicable policies and procedures on a timely basis. + Coordinates with Call Center staff, nursing and providers regarding prescription-related inquiries, acting as… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …organizing, or otherwise distributing paperwork + Responsible for providing support to Call Center Representatives who are not working physically in the facility + ... Assist call center operations with miscellaneous reporting tasks + Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery… more
- Datavant (Albany, NY)
- …compile medical records to send to other parties for coding + Log all call transactions into the designated computer software system(s) + Requests medical records by ... medical record coding or a related field, preferred + Prior outbound/sales/collections/ call center experience preferred + Understanding of medical terminology and… more
- Highmark Health (Albany, NY)
- …front line staff guidance, ensures effective and efficient delivery of Pharmacy call center services. Serves as first line reviewer in monitoring and ensuring ... maintain a level of high efficiency/productivity. + Ensure adherence to call center turn around time requirements associated with DPW/CMS regulations. +… more
- University of Rochester (Rochester, NY)
- …Supervisor to ensure employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are met, assess trends, and makes ... in developing immediate and long-term performance improvements. + Conducts call monitoring, service observations, patient satisfaction calls. Acts as patient… more
- EMCOR Group (New York, NY)
- …technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work. + Primary contact between the ... for taking service calls, quoted jobs, and warranty work from start (initial call ) to completion (billing). + Review service jobs, quoted jobs, & service projects… more
- Abbott House (Irvington, NY)
- …OPWDD or OMH. + Experience/knowledge working with OPWDD and NYS Justice Center. + Available on- call via agency phone on a 24 hour/7 days per week basis and a ... flexible schedule for staff interviews. What We Offer: + Professional growth opportunities + Medical, Dental, Prescription Drug and Vision Care benefits with premiums substantially paid by for employees, employee families and domestic partners + Generous… more
- UHS (Vestal, NY)
- …so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we ... offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. About United Health… more
- CRST (Amherst, NY)
- …through system + Will work in the client system uploading paperwork, status, and call information + Act as a liaison between customers, clients, and servicers + ... Provide timely communication to each internal department to address issues and /or complaints + Escalate issues per established procedures **Preferred Skills:** + Customer Service and Communication + Good Time Management + Active Learning and Listening +… more
- Cardinal Health (Albany, NY)
- …experience, preferred. Diploma or degree in relevant field desirable. + 3+ years' call quality audit experience strongly preferred. + 3+ years' experience in a ... patient support program or hub field would be an asset. + Adverse Event reporting and reconciliation experience strongly preferred. + Data collection and trend reporting experience is essential for this role. + Proficiency in MS Office applications required -… more
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