- Meta (Albany, NY)
- …at or above spec on all target devices. You'll participate in and improve an active on- call model that asks you to monitor , support, and improve how we manage a ... for live applications and global operations, participating in an active on- call model to ensure seamless product performance and continuously improving monitoring… more
- Rallye Motor Company (Roslyn, NY)
- …of complex issues. + Provide continuous knowledge transfer to peers to optimize first- call resolution rates. Monitoring and Reporting: + Monitor open incidents ... of experience diagnosing, troubleshooting, and resolving technical issues in a high- call volume enviornment. + Proficiency in supporting Google Enterprises, Active… more
- Outreach Development Corporation (Brentwood, NY)
- …assessed for, participating in or completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have a nurse on site and serves ... as the health care coordinator. Job Scope + Conduct and/or monitor all medication calls and health calls as scheduled + Work with both clients and guardians to… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards ... in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer… more
- University of Rochester (Rochester, NY)
- …assistance. Acts as after-hours answering service as contracted. Participate in on- call responsibilities as needed to assure 24/7 coverage. **ESSENTIAL FUNCTIONS** ... skills, independently answer, triage and process requests related to paging, on- call schedules, pager status, pager referral, codes, and stat/critical issues. +… more
- Veolia North America (New Rochelle, NY)
- …New York Customer Service Leader and/or CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor ... responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, collections and field service metrics for… more
- Eliassen Group (Albany, NY)
- …for contact centers and leadership teams, including metrics on sentiment, feedback, and call types. + Build trending analytics to monitor performance and user ... journey experiences. + Leverage out-of-the-box reporting modules, including Performance Analytics dashboards. + Write scripts (eg, TypeScript) and explore App Engine capabilities (pending license availability). + Define reporting requirements, data models, and… more
- City of New York (New York, NY)
- …Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment ... Centers/Model Offices which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment… more
- Metro One Loss Prevention Services Group (New York, NY)
- …Dental, and Vision offered. Opportunity for growthDaily Duties: . Manage scheduling roll call , and on call officers for assigned clients.. Ensure all security ... Maintain attendance standards by taking corrective measures for lateness, excessive call -outs, and no call /no show occasions.. Issue written documentation… more
- City of New York (New York, NY)
- …program related issues. - Monitor the APS Interactive Voice Response System (IVRS) call display to oversee APS intake call traffic. - Be responsible for the ... Unit, who will: - Conduct initial review of all non- call APS referrals that are faxed, forwarded by US...that have been submitted and distributed for processing. - Monitor and maintain the APS Central Intake Referral Mailbox… more