- Conduent (TX)
- …part of a culture where individuality is noticed and valued every day. **Remote Call Center Representative** Our call center associates are members of a ... and average of 30-40 calls per day. Hours of Operation: 24/7 **About the Call Center Representative role:** High speed internet Ability to pass typing and customer… more
- Teleperformance USA (Mcallen, TX)
- …at home is not available for this position.** **Your Responsibilities** + ** Monitor established thresholds for schedule adherence, online states, off phone events ... idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW...with client and all their vendors in a virtual call center environment** + **Thrive as a team player… more
- Mass Markets (TX)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. ... team. This role is crucial in ensuring optimal staffing levels and efficient call handling within our contact center. The ideal candidate will be responsible for… more
- Serco (TX)
- …programs and provide feedback on Soldier/unit progression. + Document and monitor Soldier/unit progression, suggesting improvements to the H2F System. + Manage ... If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- Mass Markets (Killeen, TX)
- …client accounts. + Conduct regular business reviews and performance presentations. + Monitor service delivery and ensure adherence to SLAs and KPIs. + Collaborate ... MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Fun Town RV (Fort Worth, TX)
- …Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to the appropriate party or department ... lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and Service to ensure timely response. +… more
- Beacon Mobility (Houston, TX)
- …providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence, and productivity while reporting ... daily, weekly and monthly findings. * Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and potential trends and issues while recapping for leadership. * Perform other duties as may be assigned by leadership. Beacon… more
- Kestra Medical Technologies, Inc (The Woodlands, TX)
- …to deliver care, Kestra is helping patients and their care teams harmoniously monitor , manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient ... fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in The Woodlands, TX.… more
- Cornerstone Caregiving (Harlingen, TX)
- …and onboarding new team members and ensuring all shifts are properly staffed. Monitor on- call responsibilities as calls come from clients, caregivers and ... partners. + In-home Assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction. + Financial Management: Oversee office budget that is reflected in profit and loss statements. + Cultivating Culture: Creating the workplace of… more
- Insight Global (Arlington, TX)
- …week on evenings and the weekend. Less than one incident occurs while on call . Additional information: Implement and monitor security processes relative to IT ... maintaining, configuring, and building cyber security systems. The role is on site 5 days a week on a 9/80 schedule. On call once a month via text messages for a… more