- CAI (Richmond, VA)
- … call center staff to maintain service quality and performance standards + Monitor call metrics including first- call resolution, response time, and ... a high school diploma, 8 years' experience in a call center, and are looking for your next career...tasks on a computer, utilizing a mouse, keyboard, and monitor **Physical Demands** + Ability to safely and successfully… more
- Microsoft Corporation (Reston, VA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. ... Maintains operations of live service as issues arise on a rotational, on- call basis. Implements solutions and mitigations to more complex issues impacting… more
- Microsoft Corporation (Reston, VA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. ... Maintains operations of live service as issues arise on a rotational, on- call basis. Implements solutions and mitigations to more complex issues impacting… more
- Microsoft Corporation (Reston, VA)
- …**Responsibilities** + Acts as a Designated Responsible Individual (DRI) working on call to monitor service for degradation, downtime, or interruptions. Alerts ... C#, or C++. + Experience working on large-scale distributed services with on- call responsibilities. + Ability to build and influence broadly towards common goals… more
- Microsoft Corporation (Reston, VA)
- …guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, ... alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. + Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the… more
- Microsoft Corporation (Reston, VA)
- …**Responsibilities** + Acts as a Designated Responsible Individual (DRI) working on call to monitor system/product feature/service for degradation, downtime, or ... interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within Service Level Agreement (SLA) timeframe. Escalates issues to appropriate owners. + Identifies areas to efforts to… more
- Microsoft Corporation (Reston, VA)
- …provides estimation. + Acts as a Designated Responsible Individual (DRI) working on- call to monitor system/product feature/service for degradation, downtime, or ... interruptions and gains approval to restore system/product/service for simple problems. + Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency,… more
- AECOM (Fairfax, VA)
- …for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel ... RESPONSIBILITIES:** + Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such… more
- Pearl Interactive Network (Richmond, VA)
- …the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for ... accountability, and service excellence, we want to stay connected. The ** Call ** **Center Supervisor** **(CCS)** is responsible for providing supervision and… more
- Conduent (VA)
- …part of a culture where individuality is noticed and valued every day. **Remote Call Center Representative** We are looking for people with a passion for helping ... with questions, inquiries, and issues related to their healthcare coverage. Our call center associates are members of a supportive team. Your excellent customer… more