- Conduent (VA)
- …part of a culture where individuality is noticed and valued every day. **Remote Call Center Representative** Our call center associates are members of a ... and average of 30-40 calls per day. Hours of Operation: 24/7 **About the Call Center Representative role:** High speed internet Ability to pass typing and customer… more
- Mass Markets (VA)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. ... team. This role is crucial in ensuring optimal staffing levels and efficient call handling within our contact center. The ideal candidate will be responsible for… more
- CACI International (Springfield, VA)
- …oral assessments, action items, and reports related to Blanket Purchase Agreement (BPA) Call Order actions. + Prepare, monitor , and distribute weekly and monthly ... operational efficiency. + Develop and maintain executive-level trackers to monitor functional performance metrics, including project budgets, timelines, and… more
- BAYADA Home Health Care (Falls Church, VA)
- …communities in** **the Falls Church, VA and surrounding areas.** **This is an on- call position, must be available to perform occasional home visits and answer calls ... including administration of medication, wound care, treatments, and procedures + Monitor clients' conditions; reporting changes to Clinical or Client Services… more
- KSA Integration LLC (Arlington, VA)
- Call Center Program Manager arlington, VA (http://maps.google.com/maps?q=arlington+VA+USA+22211) Description KSA Integrationis a Service-Disabled Veteran-Owned Small ... and workflows to optimize user experience and clinical effectiveness. + Monitor and evaluate program performance metrics; implement continuous improvements based on… more
- Reliance Medical Transport (Virginia Beach, VA)
- …all required training. + Communicate with dispatch personnel to receive and understand call data and customer feedback. + Monitor and maintain the general ... 24 hour shift on Sundays. Essential Duties and Responsibilities: + Assess each call situation to determine the best course of action; utilizes medical equipment… more
- Chesapeake Regional Healthcare (Chesapeake, VA)
- …policies and procedures + Complete employee accident reports when required + Respond to patient monitor alarms and call bells in a timely fashion + Be constantly ... monitoring equipment needs and communicate need for resolution. They respond to all monitor alarms per protocol. Possess knowledge of the anatomy and physiology of… more
- Infinitive Inc (Reston, VA)
- …with external systems, including Active Directory, Exchange, WebEx, and third-party applications. + Monitor and optimize QoS, call routing, dial plans, and ... applications. + Manage and support Cisco Voice & Video infrastructure, including Call Manager clusters, SIP trunks, voice gateways, and telephony endpoints. +… more
- Meta (Richmond, VA)
- …at or above spec on all target devices. You'll participate in and improve an active on- call model that asks you to monitor , support, and improve how we manage a ... for live applications and global operations, participating in an active on- call model to ensure seamless product performance and continuously improving monitoring… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards ... in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer… more