- Fairfax County Sheriff's Office (Fairfax, VA)
- …sophisticated workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, ... the policies, procedures, + process, laws, ordinances, and regulations affecting public safety call -taking, and the ability to apply them appropriately; + By the end… more
- Old Dominion University (Norfolk, VA)
- …various radio and telephone equipment and other integrated systems used at call taking and dispatching work stations. Employees in this position independently carry ... to select/initiate appropriate actions within short time frames, to monitor and/or respond to multiple actions and or events...report to duty during these conditions. Must pass the Criti- Call Test with a minimum score of 75 percent.… more
- Capital One (Richmond, VA)
- …in an operations environment. You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements. ... or military experience * At least 2 Years of Call Center Management Experience * At least 2 years...At least 2 years of experience in Collections or Call Center * At least 1 year of experience… more
- Dispatch Health (Vienna, VA)
- …care within the team. With competitive pay, exceptional benefits, generous shift differentials, and on- call pay, this is more than just a job-it's a chance to thrive ... portable electronic equipment to obtain diagnostic images that may include EKG's and Holter Monitor . + Ensure the equipment is available and in working order (in the… more
- TekSynap (Arlington, VA)
- …requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution ... time, first call resolution (FCR), and call abandonment rates. + Implement and maintain knowledge management systems, ensuring up-to-date documentation and user… more
- International Paper (Richmond, VA)
- …7:00 am - 3:30 pm, Monday - Fridayw/OT and weekends as needed, On- Call Availability Required **Physical Location** : 1308 Jefferson Davis Hwy, Richmond, VA 23224 ... States + Must be available after hours to handle on- call responsibilities + Ability to read, write and speak...other technical areas to enhance capabilities + Ability to operate/ monitor industrial equipment + Background in hydraulics + Background… more
- Mass Markets (VA)
- …to enhance client satisfaction and operational efficiency. + Establish and monitor key performance indicators (KPIs) to track and improve service delivery. ... + Oversee the daily operations of the call center to ensure smooth workflow and optimal client...Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance. + Ensure… more
- GovCIO (Richmond, VA)
- …reviews, risk management, scheduling, and overall management of supporting products + Monitor , track, and provide client reports on project schedule, work plan, ... meets targeted dates and goals. + Ensure capture and monitor action items status, produce, and communicate meeting minutes...to Senior Leadership + Support fast turnaround on data call requests and coordinate in data gathering from the… more
- Clark Construction Group, LLC (Arlington, VA)
- …Manager will lead communication among project stakeholders, manage risk, and monitor progress against the schedule. Successful candidates will demonstrate a passion ... engineering and design firms + Establish a deadline and monitor the progress of the project + Drive a...part of the employment process, please email ###@clarkconstruction.com or call ### and let us know the nature of… more
- PenFed Credit Union (Mclean, VA)
- …of business projects and governance in alignment with business strategies. + Monitor component project schedules, performance, quality, and budget using Clarity and ... other appropriate tools and techniques, then define and monitor corrective actions as needed. + Follow a budget...pounds.* TravelAbility to travel to various worksites and be on- call maybe required About Us Established in 1935, PenFed… more