- Humana (Tallahassee, FL)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- NBC Universal (Orlando, FL)
- …start-up meetings, handling all staffing issues resulting from Team Member's call outs, monitoring start-up/shut down procedures, communicating operational ... leave, and a variety of other discounts and perks. This is an On- Call , Hourly position. JOB SUMMARY Provides operational support of Universal Horror Unleashed (UHU)… more
- AssistRx (Orlando, FL)
- …emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... and develops departmental associates by communicating job expectations, planning, monitoring , appraising, and reviewing job contributions, enforcing policies and… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Ford Motor Company (Tallahassee, FL)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- Sharecare (Tallahassee, FL)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
- Mass Markets (FL)
- …analytical and problem-solving skills. + Strong attention to detail for accurate call monitoring and evaluation. + Effective verbal and written communication ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring … more
- Pearl Interactive Network (Tallahassee, FL)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- AssistRx (Orlando, FL)
- …is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring , scoring, and reporting as well as system data entry ... a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met. +… more
- Bosch (Fort Lauderdale, FL)
- …are administered during and upon completion of Associate trainings. + Assists with call monitoring , feedback, and coaching of trainees during new hire trainings, ... Description** The Trainer is a support role in a call center environment who is responsible for delivering program...this role will provide ongoing refresher trainings to current call center employees and updating programs, as required by… more