- Community Based Care of Brevard, Inc. (Orlando, FL)
- …1 Licensing Supervisor, the coordinator is responsible for collecting, organizing, monitoring , and distributing information to complete Level I licensure for ... in continuous quality improvement activities. Assists peer Licensing Coordinators with monitoring and data collection, and regulatory and eligibility activities, as… more
- Jabil (St. Petersburg, FL)
- …compliance teams in Asia, Europe, and the Americas, and support our analytics, monitoring , and remediation efforts. What will you do? + Lead and conduct complex ... investigative judgment. + Design and execute compliance risk assessments, monitoring , and program evaluations to ensure effective controls and...job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or… more
- Rayonier Advanced Materials (Fernandina Beach, FL)
- …SWPPP Stormwater, Consumptive Use, RCRA solid/hazardous waste, and Groundwater Monitoring . Manage day-to-day Aerated Stabilization Basin operations and optimization. ... and other requirements. + Compile and assess testing, sampling, and continuous monitoring data required for environmental compliance reports to Florida Department of… more
- Insight Global (St. Petersburg, FL)
- …closely with Workforce Management to optimize scheduling and queue management, actively monitoring and reacting to real-time call volume fluctuations. You'll ... Assist), and Clearview reporting. You'll diagnose and resolve intricate call flow issues, integration challenges, IVR misroutings, and address latency/connectivity… more
- PennyMac (Tampa, FL)
- …Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as ... Customer Experience Specialist will : + Operate in a Call Center environment as a customer success advocate +...with Pennymac employees, consumers &/or authorized 3rd parties + Monitoring work queues and intervening as needed + Interacting… more
- MTC (Quincy, FL)
- …coverage on all shifts. Fill in as needed during periods of short staffing. Monitor call - ins and use of overtime. Assume on- call status for staff problems. ... and changes in policy or procedure. 5. Provide oversight of sick call , medication administration, and other clinical activities. 6. Coordinate and report referral… more
- Pearl Interactive Network (Tallahassee, FL)
- …user guidelines. + Manage and improve center performance through performance monitoring , problem resolution, system audits, and quality assurance measures. + Aid ... analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + Oversee system… more
- HCA Healthcare (Lake City, FL)
- …and outcomes, employee satisfaction and retention as well as monitoring efficiencies and quality metrics. Previous leadership experience required. **Qualified ... proficient. + Scheduled 40 hours weekly, 7a-3p with weekday beeper call 1:5. Post call day off. **Incentive and Benefits Package:** + W-2, Employed position… more
- Mass Markets (FL)
- …responsible for conducting training sessions, designing educational materials, monitoring performance, and implementing process improvements. This position requires ... Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures. + Excellent… more
- Option Care Health (Tallahassee, FL)
- …workflow of the department. The Lead will also help the Supervisor with monitoring calls and training as needed to insure process adherence and consistent customer ... subject matter expert contact for questions on processes and call resolution. + Helps to maintain training and work...as needed for the department. + Performs periodic quality monitoring and participates in on-going employee training as needed.… more