- Humana (Harrisburg, PA)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Ford Motor Company (Harrisburg, PA)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- St. Luke's University Health Network (Allentown, PA)
- …communication needs of the patient/family, and the medical staff. Responsible for call monitoring , transferring and paging hospital staff, forwarding telephone ... The Operator will provide indirect patient care in a fast-paced Telephone Call Center. Obtains and verifies demographics from callers when applicable. Performs… more
- Sharecare (Harrisburg, PA)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
- Pearl Interactive Network (Harrisburg, PA)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- CVS Health (Monroeville, PA)
- …-center focused metrics including but not limited to: Adherence, Handle Time, Quality, and Call Queue Monitoring . + Provide call quality feedback to support ... practices. + Provide added business support based on phone call & escalation volumes. + Foster collaboration across other...in team and coordinate work efforts. + Experience with call center reporting and performance metrics. + Customer service… more
- CGI Technologies and Solutions, Inc. (Pittsburgh, PA)
- …cluster-level debugging * Experience working in production support environments with on- call responsibilities * Familiarity with monitoring and logging solutions ... pods, containers, and services * Participate in 24x7 production support (on- call rotation), handle critical incidents, and ensure minimal platform downtime *… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... programs and resources, and much more. Posted Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center) Job Profile Title Clinical… more