- RxBenefits (Philadelphia, PA)
- …keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring , training, reviewing, and disciplining of all operators/agents + ... and skills on the job + Perform supervision of timekeeping, QA call monitoring , and corrective/ disciplinary action for all representatives on team + Comply… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Philadelphia Gas Works (Philadelphia, PA)
- …the Call Center operations with supervising. **Responsibilities** + Execute the Call Monitoring Program by performing periodic audits of phone calls to ... as defined by policies and procedures, participates in the call calibration process by monitoring and rating calls according to established Quality Monitoring… more
- MetLife (Clarks Summit, PA)
- …through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities, gaps in knowledge, trends ... for quality, service and/or compliance. * Accountable for team correctly performing claim adjudication with the focus on Decisional, Financial, Claims Coding and Compliance Accuracy in accordance with the Customers' plan/policy and regulations. * Ensures team… more
- Oracle (Harrisburg, PA)
- …automation and scale improvements to tools and dashboards. + Participate in our on- call rotation which requires monitoring our fleet and associated services. + ... engineers with expertise and passion in solving difficult problems in automating monitoring and management of large fleets of networking devices. These are exciting… more
- ManpowerGroup (Philadelphia, PA)
- **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our enterprise ... + Administer Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users, phones, extensions, and device… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- **Job** **Summary** The Manager, Clinical Operations works closely with the OPDC Monitoring Oversight Lead to manage monitoring oversight activities including ... Clinical Monitoring Consultants (CMC) contracted to perform monitoring oversight duties as well as escalating issues related...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes. + Responsible for providing support to customer ... Site Operations Coordinator, and support staff. + Perform regular monitoring of calls and provide coaching and feedback to...High School Diploma or GED. + Minimum 2 years call center customer service experience. + Minimum 1 years… more
- Cardinal Health (Harrisburg, PA)
- …get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is ... business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring , analyzing, and reviewing… more
- WellSpan Health (York, PA)
- …for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on- call lists for Hospital Departments in accordance with Hospital policy. + ... Contacts scheduled on- call personnel/provider when needed using appropriate protocol. + Enters...and ensures pagers are forwarded correctly. + Verifies that monitoring equipment is always functioning properly. + Handles and… more