- Humana (Harrisburg, PA)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Ford Motor Company (Harrisburg, PA)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- St. Luke's University Health Network (Allentown, PA)
- …communication needs of the patient/family, and the medical staff. Responsible for call monitoring , transferring and paging hospital staff, forwarding telephone ... The Operator will provide indirect patient care in a fast-paced Telephone Call Center. Obtains and verifies demographics from callers when applicable. Performs… more
- Sharecare (Harrisburg, PA)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
- Pearl Interactive Network (Harrisburg, PA)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- J&J Family of Companies (Pittsburgh, PA)
- …schedules to meet business needs. + Support and adjust the queues and prioritize call routing. + Monitoring real-time performance metrics of the contact center ... FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations, collaborating closely with Operations, Quality Management, IT, and… more
- J&J Family of Companies (Pittsburgh, PA)
- …or quality assurance within a healthcare or pharmacy hub setting + Previous call monitoring / documentation monitoring experience + Ability to manage ... Patient Experience Specialist will assist with contact center interaction monitoring , reviewing program performance, and working closely with Operations Leadership… more
- Impact Fire (Pottstown, PA)
- …and alarm technicians + Dispatching experience + Able to handle high volume email & call monitoring + Good communication skills + Ability to multitask in a ... We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring , and retrofit of fire safety systems. Come join a dynamic… more
- J&J Family of Companies (Pittsburgh, PA)
- …for workflow improvements and process enhancements. + Provide oversight of case audit and call monitoring per program business rules and as requested by the ... client. + Collaborate internally with the assigned team to expedite processing of referrals. + Respond promptly to client inquiries and internal questions including, but not limited to program design, marketplace conditions and program business rules. + Assist… more