- Cardinal Health (Austin, TX)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is… more
- Humana (Austin, TX)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Ford Motor Company (Austin, TX)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- Conduent (San Antonio, TX)
- …-handling procedures to meet contractual call metrics by monitoring CSR call -handling activity using the Call Monitoring Systems. + Be knowledgeable ... CSRs. + Drive compliance to Call Center call...or GED + A minimum of 1-year experience in Call Center or Customer Services + Previous experience in a… more
- Sharecare (Austin, TX)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
- Mass Markets (TX)
- …analytical and problem-solving skills. + Strong attention to detail for accurate call monitoring and evaluation. + Effective verbal and written communication ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring … more
- Pearl Interactive Network (El Paso, TX)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- PenFed Credit Union (San Antonio, TX)
- …successfully complete the member service training program including on-the-job training and call monitoring . Starting rates will range from $19.00 and $22.00 ... are seeking talented individuals that thrive in a fast-paced call center environment. We value our employees and believe...for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take… more