- GardaWorld (Richmond, VA)
- 149480BRTitle:On Call Monitoring Officer - GSOCJob Description: GardaWorld Security Services is Now Hiring a GSOC On Call Monitoring Officer! Ready to ... suit up as a GSOC On Call Monitoring Officer? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens.… more
- RxBenefits (Virginia Beach, VA)
- …keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring , training, reviewing, and disciplining of all operators/agents + ... and skills on the job + Perform supervision of timekeeping, QA call monitoring , and corrective/ disciplinary action for all representatives on team + Comply… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Koniag Government Services (Chantilly, VA)
- …to evaluate employee performance + Conduct regular quality assessments through call monitoring , side-by-side observations, and performance data analysis + ... developing training materials, delivering effective training sessions, and implementing quality monitoring processes. This role is essential in ensuring our team… more
- Truist (Richmond, VA)
- … scripts documented in training, policies, procedures, and guidelines. 8. Achieve acceptable call monitoring scores in each call category. 9. Communicate ... regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling. 10. Accurately process payments, transactions, and workflows. 11. Complete all required Computer Based… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring , Performance Management, eLearning, Intelligent IVR/speech ... + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring , and closeout for Salesforce and Contact Center projects. +… more
- TekSynap (Arlington, VA)
- …and managing CSI activities to ensure appropriate Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for ... quality assurance purposes; + Serve as a further escalation point for Service Desk supervisors; + Attend Change Advisory Board meetings as described in Attachment J6D (Meetings); and + Participate in Problem Management activities **REQUIRED QUALIFICATIONS** +… more
- Amentum (Falls Church, VA)
- …of workload among couriers, team members maintaining the duty list of employees on call and monitoring the hours worked + Other duties as assigned. **Knowledge, ... Skills, and Abilities** + Working knowledge of internal policies and regulations that pertain to storage, packing, shipping, and handling of materials (to include specialized materials) + Representational skills necessary to exercise diplomacy, maturity and… more
- Amentum (Falls Church, VA)
- …of workload among couriers, maintaining the duty list of contractor personnel on call and monitoring the hours worked. + Performs other related duties ... as assigned. **Knowledge, Skills, and Abilities** + Ability to obtain knowledge of Sponsor regulations, policies, and unique Sponsor authorities. + Representational skills necessary to exercise diplomacy, maturity and good judgment while interacting with… more
- Amentum (Falls Church, VA)
- …of workload among drivers, maintaining and updating the duty list of TSC personnel on call and monitoring hours worked. + Coordinates the daily operations of the ... drivers and serves as back up when needed to meet deadlines. + Receives and validates requirements for driver services from various sources and incorporates the requirements into existing workloads. + Communicates with drivers regarding status of requirements.… more