- Teleperformance USA (TX)
- …plan, and enhance sales skills where appropriate.** + **Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan ... to drive improved performance.** + **Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.** +… more
- AbbVie (Austin, TX)
- …samples, and resources while meeting and exceeding established daily and monthly call volume metrics + Successfully complete product training and meet training ... positive company image through all phone interactions + Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume… more
- Concentrix (Frisco, TX)
- …and assist in implementation of any project required by the business. + Occasional on- call support will be required. + Coordinate support with offshore teams (ie on ... call hand off). + Participate in complex troubleshooting efforts...availability. + Create, manage, and use dashboards for continuous monitoring and health check of applications and the underlying… more
- Bank of America (Plano, TX)
- …providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team ... + Respond to incidents for application availability issues as part of on- call duties + Respond to incidents/pages for application functional issues or questions… more
- Charles Schwab (Southlake, TX)
- …the status quo" and transform the finance industry together. As a **Sr. Manager ** in Schwab's **Retail Technologies SAvE** organization, you will serve as a senior ... engineering workflows, enabling proactive risk mitigation. + **Evolve Observability and Monitoring ** - Enhance end-to-end monitoring , logging, and alerting… more
- Houston Methodist (Houston, TX)
- …of projects to support overall department goals, reporting to both the Manager and Director as needed. Committee leadership for system-wide events and program ... Survey, System-wide I CARE committee nomination and recognition process, activity/event monitoring for annual OFCCP compliance, HR policy and process support, and… more
- Houston Methodist (Houston, TX)
- …+ Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory ... a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and… more
- Baylor Scott & White Health (Rowlett, TX)
- …by supervisor/ manager . + Oversees some level of quality control monitoring , such as NPSG auditing, turnaround times, performance improvement initiatives. (Daily, ... hour shifts - 4 days a week - On Call 10-13 days a month. Call includes...as needed. + Performs pre and post-procedure care and monitoring . + Orients patients for catheterization or electrophysiology procedures.… more
- Houston Methodist (Houston, TX)
- …training, and provides support to other team members as advised by the Manager and/or Supervisor. + Identifies denial trends and notifies Supervisor and/or ... Manager to prevent future denials and further delay in...a high level of quality by visually proofreading and monitoring work output. Documents clear, concise and complete follow… more
- Rocket Software (Austin, TX)
- …with and working knowledge of other industry leading competitive mainframe monitoring products is a plus. **Core Technical Skills:** + Strong understanding ... for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks). + Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI. + Ability to configure and… more