- Cardinal Health (Albany, NY)
- …Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation. ... voicemail messages when patients are unavailable. Effectively manages both scheduled outbound calls and inbound call queue. + Meets regularly with Supervisor ,… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …(including but not limited to authorizations, claims, care management referrals, monitoring and controlling inventory levels/ call queues, timeliness, reporting). ... delivering excellent customer-centered service providing information regarding services in a call center environment. + Responds to customers in a professional,… more
- Cardinal Health (Albany, NY)
- …Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation. ... voicemail messages when patients are unavailable. Effectively manages both scheduled outbound calls and inbound call queue. + Meets regularly with Supervisor ,… more
- Mirabito Energy Products (Binghamton, NY)
- …+ Strong problem-solving abilities and customer-first mindset. + Proficiency in using customer service software, CRM systems, and call - monitoring tools. ... The role is critical in driving team performance, ensuring call quality, and coaching coordinators for continuous improvement. Key...team development. + Maintain regular and open communication with supervisor on a daily basis. + Participate in all… more
- OLV Human Services (Amherst, NY)
- …coverage for medical appointments and community outings, in compliance with the on- call rotation and union contract VOT and MOT language. 11. Coordinates/oversees ... each individual (Including but not limited to: meal intake, medical monitoring , medication administration, habilitative program data, Therap notes, behavior notes,… more
- Excellus BlueCross BlueShield (Utica, NY)
- …Job Description: This position is responsible for coordinating, integrating, and monitoring the utilization of physical health (PH) medical and healthcare services ... closely with Case Management to address member needs. Participates in rotating on- call schedule, as required, to meet departmental time frames. Per department needs,… more
- University of Rochester (Rochester, NY)
- …friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May ... friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May… more
- OLV Human Services (Buffalo, NY)
- …2. Performs case finding, reporting observations to the site RN or RN On- Call . 3. Administer medications for all individuals during the scheduled shift. 4. ... as per policy in individuals' charts. 6. Initiates Medical Monitoring as per RN/MD Directive and ensure completeness per...as necessary. 15. Any other duty as assigned by supervisor Skills: + Customer Skills + Computer Skills +… more
- St. James Hospital (Hornell, NY)
- …users as required for operational and/or life safety deficiencies, daily DDC monitoring of critical HVAC systems, reviewing and implementing (as needed) Interim Life ... equipment installation and operations manuals. + Establishes and maintains mechanic on call schedule to ensure full coverage to hospital 24/7/365. + Assigns work… more
- University of Rochester (Rochester, NY)
- …next day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. - Serves as focal point for handling complaints from ... routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms… more
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