- AbbVie (Santa Clarita, CA)
- …objectives, etc. in order to meet or exceed on those objectives. + Create pre- call plan using SMART objectives and execute post- call evaluation in order to ... and reasonable calls to action in order to close on every sales call . + Proactively and continuously aspire to serve customer needs, customer expectations and… more
- Carrington (Anaheim, CA)
- …communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including ... with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand the dialer metrics,… more
- Cedars-Sinai (Los Angeles, CA)
- …at staff meetings. **Department-Specific & Supervisory Responsibilities** + Supervises call center staff. Monitors calls to ensure exceptional customer service ... provided, manages staff schedules to ensure staffing levels support call volume, and identifies training opportunities for staff. + Serves as the leadership liaison… more
- Dignity Health (Redding, CA)
- …** Preferred Qualifications:** + Bachelors of Science in Nursing degree preferred + Orthopaedic Nursing Certification CALL MAY BE REQUIRED **Overview** ... For more than 70 years, Mercy Medical Center Redding has offered comprehensive health care in the North State, providing acute care and a full range of medical services. The 267-bed hospital offers major medical services including a Level II Trauma Center as… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …training; or equivalent combination of education and experience. Associate's degree preferred . Customer Service and/or call center experience, previous ... programs simultaneously. Previous banking or credit union experience would be preferred . Proven ability to assist in team motivation. Strong customer service… more
- Cognizant (Sacramento, CA)
- …behaviors in real-time, calling out events such as talk-time or after- call -work time which exceeds defined thresholds. They watch real-time campaign statistics ... 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over… more
- Banc of California (Santa Ana, CA)
- …Team Lead serves as the bridge between management and the front-line TMS Call Center team members, providing leadership, coaching and guidance to the staff to ... variety of other related functions. Ensures the performance of Call Center duties in accordance with the company's policies...Supervisory or team lead experience of 1-3 years is preferred . + Minimum of 1 year of banking experience… more
- The Goodyear Tire & Rubber Company (Compton, CA)
- …Here to Hear from our Associates!** **Shift Information:** There is a **mandatory** on- call rotation. During a Technicians' on- call period, they are expected to ... in **double-time** with a minimum of 2 hours per call !! An example being if a Technicians accepts, arrives,...US without company sponsorship now or in the future ** Preferred Qualifications:** + High School Diploma or GED … more
- Sharp HealthCare (San Diego, CA)
- …- 8 Hour Shift **Additional Shift Information:** **Weekend Requirements:** As Needed **On- Call Required:** Yes **Hourly Pay Range (Minimum - Midpoint - Maximum):** ... contact. + Driver's License - CA Department of Motor Vehicles -REQUIRED ** Preferred Qualifications** + Bachelor's Degree in healthcare related field. + Certified… more
- CVS Health (Sacramento, CA)
- …medical services, supplies, and drugs. + Medical provider/business office phone call handling history. + Strong mathematical skills. ** Preferred Qualifications** ... + Coding experience, CMS, and/or CPC Certification. + Strong verbal and written communication skills. + Proficient in Usual and Customary (calculations) and cost-benchmarking for drugs, supplies, and services. + Associate's Degree. **Education** + High School… more