- Humana (Tallahassee, FL)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Orlando Utilities Commission (Orlando, FL)
- …the following: + Project Management; + Software Application (ie AutoCAD, Verint, BPA Call Center Quality Monitoring , NICE, HiPath, contact center ... functions; + Analyze and monitor compliance of contact trends ( call and email), both quality and productivity, using applicable software; + Run reports and… more
- Mass Markets (Macdill AFB, FL)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full application on our… more
- Cardinal Health (Tallahassee, FL)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... and problem resolution. Performance Monitoring is responsible for monitoring , analyzing and reviewing customer contact quality . **Responsibilities:** +… more
- TD Bank (Fort Lauderdale, FL)
- …areas, broader organization, and enterprise as appropriate. **U.S. Compliance Monitoring and Testing provides governance, oversight, and support for central ... elements of the US Compliance Monitoring and Testing Program, including:** + Lead strategic planning...positive work environment that promotes service to the business, quality , innovation and teamwork and ensures timely communication of… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + **No ... which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Services Supervisor provides… more
- TD Bank (Fort Lauderdale, FL)
- …dedicated to setting new industry standards. The Compliance Manager **-** Compliance Monitoring Programs will lead and enhance our Compliance Management System (CMS) ... involves managing compliance programs related to risk assessment, exam management, monitoring , reporting, and training across multiple lines of business. The ideal… more
- Humana (Miami, FL)
- …part of our caring community and help us put health first** The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and ... the care and wellbeing of members. Miami, FL Telephonic Call Center Specialist / Care Coach 1 + Inbound...Ensures member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and… more
- NBC Universal (Orlando, FL)
- …start-up meetings, handling all staffing issues resulting from Team Member's call outs, monitoring start-up/shut down procedures, communicating operational ... variety of other discounts and perks. This is an On- Call , Hourly position. JOB SUMMARY Provides operational support of...and backstage areas to ensure highest standards of show quality , guest satisfaction, team member satisfaction and safety are… more
- Omnicell (Jacksonville, FL)
- **PRN Automation Pharmacy Technician 4 (IVC)(On Call )** **What You Can Expect** Career growth: Join a team that values promoting its members. Begin as an automation ... to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment.… more