- Broadview FCU (Albany, NY)
- …MSC Managers. Use data to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify areas for ... and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company standards… more
- University of Rochester (Rochester, NY)
- …appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer, ... affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security, or Public Relations. Researches, resolves and… more
- WellLife Network (Oakland Gardens, NY)
- Direct Support Professional - Non-Driving - 00267 (PDM063) - On- Call Job Details Job Location Clearview IRA - Oakland Gardens, NY Education Level High School Salary ... housing, and employment support, all grounded in a commitment to compassionate, high- quality care. Central to our mission is an unwavering dedication to diversity,… more
- WellLife Network (East Elmhurst, NY)
- Direct Support Professional Relief - 00251 (PDM062) - On- Call Job Details Job Location Butler St ICF - East Elmhurst, NY Education Level High School Salary Range ... housing, and employment support, all grounded in a commitment to compassionate, high- quality care. Central to our mission is an unwavering dedication to diversity,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track...basis, as well as through long-term projects. + Provides call quality metrics data to generate and… more
- City of New York (New York, NY)
- …programmatic oversight and request Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support ... and State agencies, including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on the program… more
- Transdev (Garden City, NY)
- Service Quality Manager The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation ... makes critical decisions and exercises the full authority of the Company.Delivery of high- quality service to the riding public is the foremost responsibility of the… more
- TD Bank (New York, NY)
- …and accuracy checks; surveillance inventories (define surveillance critical data elements); data- quality monitoring tooling and metrics. The incumbent will work ... Securities Compliance team is seeking a Director-level candidate to lead the Surveillance Data Quality Team. This is a global role, the incumbent will work with the… more
- City of New York (New York, NY)
- …the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous ... Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program… more
- Cardinal Health (Albany, NY)
- …well as educate and influence others on those requirements. **Qualifications:** + Call monitoring /audit experience preferred. + Case audit experience preferred. ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more