- Pearl Interactive Network (Albany, NY)
- …performance trends, measure quality , and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics ... ensure continuous improvement in customer experience. **Essential Duties and Responsibilities:** ** Quality Monitoring & Oversight:** + Provide daily oversight of… more
- City of New York (New York, NY)
- …programmatic oversight and request Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support ... and State agencies, including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on the program… more
- General Motors (Albany, NY)
- …self-aware of their data quality requirements and needs. Technical implementation of data quality monitoring is a key and critical part of the role, building ... skilled and experienced data professional to lead marketing data quality strategy, monitoring , and governance - working...or application for employment, email us at ###@GM.com or call us at ###. In your email, please include… more
- Transdev (Garden City, NY)
- Service Quality Manager The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation ... makes critical decisions and exercises the full authority of the Company.Delivery of high- quality service to the riding public is the foremost responsibility of the… more
- Veterans Affairs, Veterans Health Administration (Bronx, NY)
- …instruments and equipment and resolve problems that may occur. (c) Assignment. The Quality Assurance (QA) Technician serves as the monitoring specialist for all ... incumbent will serve as the Coordinator of the Sterile Processing Services (SPS) Quality Assurance and CensiTrac Program at the James J. Peters VA Medical Center,… more
- Nestle (Bohemia, NY)
- …hygienic practices. The function is the guardian of Food Safety and compliance monitoring systems administered by the Quality Department. This position requires ... Pest Control, and hygienic design programs. This position ensures that the Quality Management System is consistently applied throughout the factory within the… more
- Northwell Health (New Hyde Park, NY)
- …including monitoring of appropriate corrective actions/ improvements to render quality health care in all related phases; monitors statistical data from ... Maintains data repository and conducts analysis of activities related to Quality Management initiatives. Provides technical support in the development and analysis… more
- Cardinal Health (Albany, NY)
- …well as educate and influence others on those requirements. **Qualifications:** + Call monitoring /audit experience preferred. + Case audit experience preferred. ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more
- TD Bank (New York, NY)
- …Overview:** The team will focus on implementing and maintaining the data quality management operating model for US Liquidity, including business specific data ... standards, policies and tracking of ongoing data quality in alignment with enterprise guidelines, standards, and policies. The goal is to effectively manage data … more
- Suburban Propane (Syracuse, NY)
- …personalities, providing ongoing support and development to reps. + Familiarity with call recording and monitoring technology for tracking performance metrics, ... **Overview** **Drive Innovation in Customer Service: Become a Quality Improvement Coaching Specialist !** Are you a...others succeed? If so, we're looking for a forward-thinking Quality Improvement Coaching Specialist to join our team and… more