- Pearl Interactive Network (Albany, NY)
- …performance trends, measure quality , and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics ... Computer equipment, monitor, and headset provided. **Essential Duties and Responsibilities:** + ** Quality Monitoring & Oversight:** + Provide daily oversight of … more
- City of New York (New York, NY)
- …programmatic oversight and request Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support ... and State agencies, including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on the program… more
- Transdev (Garden City, NY)
- Service Quality Manager The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation ... makes critical decisions and exercises the full authority of the Company.Delivery of high- quality service to the riding public is the foremost responsibility of the… more
- Nestle (Bohemia, NY)
- …hygienic practices. The function is the guardian of Food Safety and compliance monitoring systems administered by the Quality Department. This position requires ... Pest Control, and hygienic design programs. This position ensures that the Quality Management System is consistently applied throughout the factory within the… more
- TD Bank (New York, NY)
- …and accuracy checks; surveillance inventories (define surveillance critical data elements); data- quality monitoring tooling and metrics. The ideal candidate will ... team is seeking a Senior Compliance Officer to join the Surveillance Data Quality Team. The team supports the Trade and Communications Surveillance leads across… more
- TD Bank (New York, NY)
- …and accuracy checks; surveillance inventories (define surveillance critical data elements); data- quality monitoring tooling and metrics. The incumbent will work ... Securities Compliance team is seeking a Director-level candidate to lead the Surveillance Data Quality Team. This is a global role, the incumbent will work with the… more
- Nestle (Holbrook, NY)
- …Operating Procedures (SOPs) and Good Manufacturing Practices (cGMPs). This role involves monitoring daily quality activities on the production floor and ... nutrition for patients and consumers. **Position Summary:** The Facility Quality Supervisor, under the Manager Facility Quality ,...join a cohort of others who have chosen to call Nestle home. The Nestle Companies are equal employment… more
- TD Bank (New York, NY)
- …role. **Job Description:** TD Securities Compliance team is seeking a Surveillance Quality Assurance Manager to assist with building a global Surveillance Quality ... of the firm's surveillance framework across trade and communications monitoring . The incumbent will report to the Director of...The incumbent will report to the Director of Surveillance Quality Assurance and will be part of the broader… more
- TTEC (Malta, NY)
- …team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call . You'll report to the Director, ... Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Manager working onsite in Malta, NY you'll be a part of… more
- Suburban Propane (Syracuse, NY)
- …personalities, providing ongoing support and development to reps. + Familiarity with call recording and monitoring technology for tracking performance metrics, ... **Overview** **Drive Innovation in Customer Service: Become a Quality Improvement Coaching Specialist !** Are you a...others succeed? If so, we're looking for a forward-thinking Quality Improvement Coaching Specialist to join our team and… more