- Humana (Harrisburg, PA)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- CVS Health (Monroeville, PA)
- …but not limited to: Adherence, Handle Time, Quality , and Call Queue Monitoring . + Provide call quality feedback to support skill development, improve ... call quality and reinforce best practices. + Provide added business...practices. + Provide added business support based on phone call & escalation volumes. + Foster collaboration across other… more
- University of Pennsylvania (Philadelphia, PA)
- …Compliance and Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission. The ACC clinical research ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...resources, and much more. Posted Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center) Job Profile… more
- Cardinal Health (Harrisburg, PA)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... and problem resolution. Performance Monitoring is responsible for monitoring , analyzing and reviewing customer contact quality . **Responsibilities:** +… more
- Penn Medicine (Philadelphia, PA)
- …Shift Performs all technical aspects involved in all aspects of intra-operative monitoring including but not limited to: EEG, Evoked Potential, Motor Mapping, EMG ... Medical Staff of all pertinent information and changes to ensure the highest quality of care to patients. Providing technical neuromonitoring to the departments of… more
- Penn Medicine (Philadelphia, PA)
- …+ Performs all technical aspects involved in all aspects of intra-operative monitoring including but not limited to: EEG, Evoked Potential, Motor Mapping, EMG ... Medical Staff of all pertinent information and changes to ensure the highest quality of care to patients. Providing technical neuromonitoring to the departments of… more
- WellSpan Health (Ephrata, PA)
- …for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on- call lists for Hospital Departments in accordance with Hospital policy. + ... Contacts scheduled on- call personnel/provider when needed using appropriate protocol. + Enters...and ensures pagers are forwarded correctly. + Verifies that monitoring equipment is always functioning properly. + Handles and… more
- Trinity Health (Newtown, PA)
- …during accreditation process afterhours and weekends. The requirement is 48 hours of on call on a weekend and 4 nights during the week- Monday- Friday 5p-8a. **St. ... when needed.** **The requirement is 48 hours of on call on a weekend and 4 nights during the...the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision, and technology,… more
- Community Health Systems (Wilkes Barre, PA)
- …and evaluation. This role is responsible for coordinating and delivering high- quality care based on established clinical protocols and physician/provider orders. The ... and their families. **Essential Functions** + Coordinates and delivers high- quality , patient-centered care in accordance with organizational policies, protocols, and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track...basis, as well as through long-term projects. + Provides call quality metrics data to generate and… more