- Cognizant (Redlands, CA)
- …Center (UCCX/UCCE). + Support Cisco Webex Cloud technologies (WxC/WxCC) and Calabrio call recording solutions. + Manage and troubleshoot Cisco voice ... support. **These will help you stand out** + Experience with Calabrio Call Recording . + Hands-on experience with Cisco IOS Gateways, CUBE, SIP trunking,… more
- Cognizant (Sacramento, CA)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management and Quality Assurance for multi-channel ... and data visualization and analysis. . Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Motion Recruitment Partners (Pleasanton, CA)
- …3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center ... protocols. + Proven experience with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge or network and voice… more
- Verint Systems, Inc. (Sacramento, CA)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Humana (Sacramento, CA)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
- Zoom (San Jose, CA)
- …after new package deployment, including, but not limited to: basic calls, hold, transfer, recording , merge call , upgrade to meeting, network changes; and + Work ... ensure we have a clear understanding of customer problems; + Obtain exact call records by acquiring logs, capturing files, calling numbers and gathering any account… more
- American Humane (Los Angeles, CA)
- …Humane Society's renowned No Animals Were Harmed(R) program has multiple On- Call opportunities available with training. The organization is seeking individuals with ... occasion 10 kg or more. Reaching, handling, stooping and bending when observing and recording related duties. + Excellent vision from 6 meters or more. + Valid… more
- Exploratorium (San Francisco, CA)
- …or partner sites. Responsibilities include conducting interviews with visitors, recording interviews and survey responses, soliciting written consent for audio ... DEADLINE This position is open until filled HOW TO APPLY This is an on- call , non-exempt, non-union position that does not include benefits. The salary range for this… more
- Stantec (Walnut Creek, CA)
- …be based out of any of our Nor-Cal offices and will report to our On- Call Staff Supervisor in our Petaluma office. Work will take place throughout California, with ... lab-based work. Your Key Responsibilities - Participate in identifying and recording areas of archeological potential, archaeological sites, and traditional use… more