- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Albany, NY)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- MUFG (New York, NY)
- …: Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE, Calabrio Call Recording and ServiceNow are a plus **What You Are Good At:** + ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- Cardinal Health (Albany, NY)
- …avert future failures. * Design, implementation, and support of Cisco UC and UCCE. * Call recording , SIP, SBC's, CVP * CCNP, ITIL v3 * Demonstrated knowledge of ... Cisco related voice and contact center components * Project management * Strategic approach to Unified Communications * Provides topology documents or the flow of the voice data What is expected of you and others at this level * Applies comprehensive knowledge… more
- University of Rochester (Rochester, NY)
- …of specimens using approved procedures, retrieval of clinical history, review of call cases with cytopathologist, recording and reporting of diagnosis. + ... final diagnosis, one on one interpretation of abnormal with the pathologist and recording , coding and reporting of diagnosis and filing patient smears. Rescreens 10%… more
- Trinity Health (Troy, NY)
- …tray tickets, tallies, and nourishment labels. Answers diet office phones, handles call appropriately, and maintains recording of special tray ticket requests. ... Distributes dietitian-related consults appropriately. Ensures consistency of hospital wide and CBORD computer information systems, including ADT's and diet orders. Completes other clerical duties as assigned. What you will need: Food service and/or customer… more
- TEKsystems (Menands, NY)
- …web enabled self services and technical related inquires. - Position requires the recording , tracking and monitoring of call information on the nature of ... IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE HYBRID SCHEUDLE OFFERED LONG TERM...NY $18/HR MONDAY - FRIDAY 9AM-6PM Qualifications: 2 years call center experience Microsoft Office proficient Excellent communication skills… more
- The Salvation Army (Schenectady, NY)
- Overview Seeking On Call Resident Aides to join our Schenectady Corps Our On Call opportunities offer: + Generous time off every year including 14 paid holidays ... + Intake: + Follow all policies regarding intake procedures to included recording /completing required paperwork/Escorting new residents to their rooms, if needed. +… more
- The Salvation Army (Syracuse, NY)
- …supervision or assistance with chores, providing clients' access to medications and recording same, supportive listening and creating an atmosphere of acceptance and ... or any other New York State or federally protected characteristic. Job LocationsUS-NY-Syracuse Job ID 2020-6699 Category Human Services Type On- Call /As Needed more
- WellLife Network (Arverne, NY)
- …crisis intervention and incident reporting procedures. 5. Responsible for monitoring and recording progress on case notes, collateral notes, progress notes and house ... log. 6. Meet routinely with persons served and management team to review goal progress. 7. Assist in planning and follow through on or escort the people served to evening and weekend recreational activities. Participating in moderate physical activities as… more