• Cisco Telephony Infrastructure Analyst

    Trinity Health (Syracuse, NY)
    …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) **Nice to Have:** + Cisco Expressway + Cisco UCS (Computing… more
    Trinity Health (08/01/25)
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  • Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Customer Service Quality Assurance Specialist III…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Solution Consultant

    Verint Systems, Inc. (Albany, NY)
    …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
    Verint Systems, Inc. (06/26/25)
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  • Customer Care Supervisor

    Suburban Propane (Syracuse, NY)
    …written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call Recording /Monitoring *Must be able to satisfy the English Language ... improving results of individuals, team and center. + Evaluates and scores call quality performance based on established quality standards + Evaluates employee… more
    Suburban Propane (06/17/25)
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  • Senior Application Architect Contact Center…

    Humana (Albany, NY)
    …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
    Humana (08/08/25)
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  • Quality Improvement Coaching Specialist

    Suburban Propane (Syracuse, NY)
    …personalities, providing ongoing support and development to reps. + Familiarity with call recording and monitoring technology for tracking performance metrics, ... and providing targeted feedback. + Proficiency in Word, Excel, and PowerPoint is necessary for documenting insights, analyzing data, and delivering impactful presentations. **As part of our pre-employment hiring process, background checks and drug screens are… more
    Suburban Propane (07/18/25)
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  • Voice Recording Product Manager

    TD Bank (New York, NY)
    …details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications ... end-to-end lifecycle, costings, design and operational excellence of our voice recording platforms supporting our Wholesale Finance Global Markets business. This… more
    TD Bank (08/02/25)
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  • Cytotechnologist

    University of Rochester (Rochester, NY)
    …of specimens using approved procedures, retrieval of clinical history, review of call cases with cytopathologist, recording and reporting of diagnosis. + ... final diagnosis, one on one interpretation of abnormal with the pathologist and recording , coding and reporting of diagnosis and filing patient smears. Rescreens 10%… more
    University of Rochester (08/07/25)
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  • Full Time Diet Clerk - Samaritan Hospital

    Trinity Health (Troy, NY)
    …tray tickets, tallies, and nourishment labels. Answers diet office phones, handles call appropriately, and maintains recording of special tray ticket requests. ... Distributes dietitian-related consults appropriately. Ensures consistency of hospital wide and CBORD computer information systems, including ADT's and diet orders. Completes other clerical duties as assigned. What you will need: Food service and/or customer… more
    Trinity Health (07/10/25)
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