- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) **Nice to Have:** + Cisco Expressway + Cisco UCS (Computing… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Albany, NY)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Suburban Propane (Syracuse, NY)
- …written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call Recording /Monitoring *Must be able to satisfy the English Language ... improving results of individuals, team and center. + Evaluates and scores call quality performance based on established quality standards + Evaluates employee… more
- Humana (Albany, NY)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
- Suburban Propane (Syracuse, NY)
- …personalities, providing ongoing support and development to reps. + Familiarity with call recording and monitoring technology for tracking performance metrics, ... and providing targeted feedback. + Proficiency in Word, Excel, and PowerPoint is necessary for documenting insights, analyzing data, and delivering impactful presentations. **As part of our pre-employment hiring process, background checks and drug screens are… more
- TD Bank (New York, NY)
- …details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications ... end-to-end lifecycle, costings, design and operational excellence of our voice recording platforms supporting our Wholesale Finance Global Markets business. This… more
- University of Rochester (Rochester, NY)
- …of specimens using approved procedures, retrieval of clinical history, review of call cases with cytopathologist, recording and reporting of diagnosis. + ... final diagnosis, one on one interpretation of abnormal with the pathologist and recording , coding and reporting of diagnosis and filing patient smears. Rescreens 10%… more
- Trinity Health (Troy, NY)
- …tray tickets, tallies, and nourishment labels. Answers diet office phones, handles call appropriately, and maintains recording of special tray ticket requests. ... Distributes dietitian-related consults appropriately. Ensures consistency of hospital wide and CBORD computer information systems, including ADT's and diet orders. Completes other clerical duties as assigned. What you will need: Food service and/or customer… more