• Supervisor, Consumer Engagement

    CenterWell (Tallahassee, FL)
    …experience in healthcare, pharmacy, or insurance member services. + Familiarity with call routing systems, QA processes, and workforce management tools. + ... improvement. + Track and report on daily team performance, including conversions, call handling time (HT), quality scores, and compliance adherence. + Partner with… more
    CenterWell (10/03/25)
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  • Client Service Associate II - Voice Strategy

    JPMorgan Chase (Tampa, FL)
    …possible experience, including driving self-service options. **Job responsibilities** + Partner with Call Routing , IVR Team, Workforce Planning and other cross ... ensure the highest quality interaction with JPMorgan, whether they call , write, or self-serve. You will ensure that we...and skills** + 3+ years' work experience, ideally in call center, strategy, or client-centric function + 1+ years… more
    JPMorgan Chase (10/02/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (FL)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
    Sprinklr (09/21/25)
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  • IT Director - Infrastructure & Support

    Polaris Pharmacy Services, LLC (Fort Lauderdale, FL)
    …continuous availability. + Network design and optimization activities. + Telephony and call routing management leadership and guidance for supporting team ... members. + Incident & Problem Management + Oversee incident response and escalation processes to ensure timely resolution. + Lead post-incident reviews and ensure documentation of lessons learned. + Process Improvement + Optimize Azure Cloud utilization and… more
    Polaris Pharmacy Services, LLC (10/02/25)
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  • Contact Center - Consulting Solution Engineer

    Zoom (Tallahassee, FL)
    …designing and implementing contact center solutions* Have knowledge of telephony systems and call routing strategies* Be familiar with CRM systems and their ... integration with contact center solutions* Possess excellent problem-solving abilities and attention to detail* Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
    Zoom (09/30/25)
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  • Admin Specialist II (Technical Trainer - Gas)

    TECO Energy (Tampa, FL)
    …+ Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to ... for the role._ **Nearest Major Market:** Tampa **Job Segment:** Gas, Gas Technician, Call Center, CRM, Facilities, Energy, Customer Service, Technology, Operations more
    TECO Energy (09/19/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Jacksonville, FL)
    …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand the dialer metrics,… more
    Carrington (08/20/25)
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  • Online Sales Specialist

    PulteGroup (Jacksonville, FL)
    …Leveraging Technical Platforms: + Utilize multiple lead management software systems daily including: Call Tracking Metrics - Phone Routing System Lasso - OSS ... specific CRM Podium - Texting Platform BombBomb - Video Messaging Platform Microsoft Dynamics/D365 - Company CRM + Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details. Reporting Metrics: + Track… more
    PulteGroup (09/30/25)
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  • Online Sales Specialist

    PulteGroup (Bonita Springs, FL)
    …Leveraging Technical Platforms: + Utilize multiple lead management software systems daily including: Call Tracking Metrics - Phone Routing System Lasso - OSS ... specific CRM Podium - Texting Platform BombBomb - Video Messaging Platform Microsoft Dynamics/D365 - Company CRM + Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details. Reporting Metrics: + Track… more
    PulteGroup (09/17/25)
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  • Telecom Call Center Operator PBX PRN

    HCA Healthcare (Pensacola, FL)
    **Description** **Introduction** Do you have the PRN career opportunities as a Call Center Operator you want with your current employer? We have an exciting ... of colleagues. Do you want to work as a Call Center Operator where your passion for creating positive...Provide physician paging service to include taking, processing, and routing consults.​ ​​ + Regular, punctual and dependable attendance.​… more
    HCA Healthcare (10/05/25)
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