- Highmark Health (Tallahassee, FL)
- …OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance of problems/issues/concerns and/or ... the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual time periods. Including… more
- CDR Maguire (Tallahassee, FL)
- CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be ... priority issues and reporting to the high-level management + Routing inbound calls to the appropriate resources + Following...up with complicated customer calls where required + Completing call notes and call reports as necessary… more
- NASCO (Tallahassee, FL)
- …administration and support + Experience with Teams Voice administration, including Direct Routing , Auto Attendants, and Call Queues **Required Education:** + ... + Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing , Operator Connect) + Manages and supports SharePoint Online site collections,… more
- Republic Services (Tampa, FL)
- …+ Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, ... efficiency and accuracy using the internal routing platform. + Use routing system visibility...customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments… more
- Chewy (Plantation, FL)
- … call /chat/email flows using Architect, Flows, Integration actions, and routing strategies + Own end-to-end technical delivery of customer communication ... data (via NICE, Genesys, Tableau, Snowflake) to identify trends and recommend routing or design changes that improve operational performance + Collaborate closely… more
- Ryder System (Tallahassee, FL)
- …lead projects, sub-projects, or provide project technical support. + Participation in On- call rotation + Performs other duties as assigned. **Skills and Abilities** ... design, implementation, and supportadvanced required + Knowledge of IP communication and routing , advanced required + Knowledge of network protocols (QoS, PfR, PoE,… more
- Amazon (Merritt Island, FL)
- …supporting launch and mission activities - Troubleshoot and resolve complex routing , interconnectivity, and performance issues - Implement and manage change control ... streamline repetitive tasks and improve efficiency - Participate in 24/7 on- call rotation for critical infrastructure support - Collaborate with cross-functional… more
- NextEra Energy (Juno Beach, FL)
- …projects within the PJM jurisdiction, with a primary emphasis on transmission routing , siting, and licensing. The ideal candidate will possess commercial acumen and ... projects within the PJM region, leading projects through planning, routing and siting, permitting, and major project approvals. This...time for us to reach you. Alternatively, you may call ###. Please do not use this line to… more
- CVS Health (Tallahassee, FL)
- …Operations + Match members to qualified providers using skills-based and geographic routing logic + Manage and adjust provider calendars to maximize appointment ... + Monitor real-time scheduling queues and resolve cancellations, reschedules, and routing issues + Confirm appointments and communicate logistics with both members… more
- Humana (Tallahassee, FL)
- …analysis of the short term or long-term capacity needs for switching, routing transmission and signaling. Conducts cloud network architecture design, feasibility and ... cost studies. Develops alternative cloud routing scenarios and changes in required sequence of network...latitude in determining objectives and approaches to assignments. Performs on- call and implementation duties on nights and weekends as… more