- Sharp HealthCare (San Diego, CA)
- …telephone etiquette and protocol (ie, answers phone within 4 rings, announces caller before transfer, answers all phones in areas). + Department operationsPrepares ... four rings with name and department, asks before placing caller on hold and waits for response, checks back...connecting party when transferring a call, and thanks the caller .Takes complete messages that are formatted and spelled correctly… more
- Sharp HealthCare (San Diego, CA)
- …the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. ... Transfers appropriately and thanks the caller at the end of the call.Takes complete messages...message documentation. Ability to forward and unroll phones. Gives caller all necessary information (ie directions, phone numbers, etc.)Contact… more
- Sharp HealthCare (La Mesa, CA)
- …all phone calls within 3 rings and answers with name and department.Asks before placing a caller on hold, waits for a response and checks back with the caller ... and offers alternatives.Uses a pleasant voice.Is helpful and knowledgeable and thanks the caller at the end of the call.Takes complete messages that are formatted… more
- Nevada County (Nevada City, CA)
- …at you. + YES + NO 25 Answer and respond to telephone calls where the caller is drunk, irrational, or confused. + YES + NO 26 Answer and respond to telephone ... is in progress. + YES + NO 27 Answer and respond to telephone calls where the caller is almost impossible to understand. + YES + NO 28 Be willing to make quick… more
- Cedars-Sinai (Los Angeles, CA)
- …to all emergency calls and codes, providing the appropriate information to the caller . Monitor all alarms for codes and respond appropriately by coordination with ... into Operator Services. + Resolves a variety of internal and external caller requests and operational challenges. Provides current, accurate and consistently updated… more
- Veterans Affairs, Veterans Health Administration (Fremont, CA)
- …information as possible, provides information, resolves problems, and makes decisions regarding caller referral based on specific caller needs and location. ... Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team weekly, and to the Caregiver Support Coordinators in completing required administrative tasks such as quarterly reports which are presented to… more
- Marriott Vacations Worldwide (San Marcos, CA)
- …name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the ... caller to end the call. + Speaks to guests and co-workers using clear, appropriate and professional language. + Prepares and reviews written documents (eg, daily… more
- Sharp HealthCare (San Diego, CA)
- …applicable. On transfer calls, manages up the referral nurse to the caller .Consistently represents Sharp HealthCare to potential and current patients in a ... calls.Apologizes for the wait if applicable, or apologizes if the caller has been transferred numerous times.Utilizes department standard communication techniques… more
- LA Care Health Plan (Los Angeles, CA)
- …for each call. Provide detailed information for each call including: Caller information; Information related to request/issue; Resolution information or escalation ... and verbal). Ability to navigate multiple programs/databases while assisting each caller . Proficient knowledge in healthcare product lines, medical terminology and… more
- The County of Los Angeles (Los Angeles, CA)
- …at the mental health ACCESS and Telecommunication Center, performing triage on caller requests for service, referring caller to an appropriate treatment ... source, and/or dispatching a mobile response team or an ambulance. + Contacts ambulance companies when ambulance transport is requested through ACCESS Center or collaboration with directly operated clinics. + Prepares and signs the application for immediate… more