- Brighton Health Plan Solutions, LLC (Melville, NY)
- …projects as directed by the management. * Balancing the demands of the caller with requirements for quality, average handle time, and productivity. * Use appropriate ... adapt the response to the level of understanding the caller has about the MagnaCare processes and specific plan...processes and specific plan details. * Proactively educate the caller and validate understanding before completing the call. *… more
- Olmsted Center for Sight (Buffalo, NY)
- …capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data. Under the ... volume in a timely and efficient manner + Assess caller needs to provide comprehensive information and make accurate...+ Schedule appointments for agency programs and collect necessary caller information + Complete follow ups and log calls… more
- City of New York (New York, NY)
- …calls and perform a preliminary assessment of callers' needs to determine whether a caller can be serviced by the core information line or s/he requires additional ... assistance. Refers callers to appropriate programs. - Data enter caller information, which generates a letter in the clerical...be sent with applications, informational and/or pamphlets to the caller , or is forwarded to a program area for… more
- City of New York (New York, NY)
- …calls and perform a preliminary assessment of callers needs to determine whether a caller can be serviced by the core information line, or she/he requires additional ... on overall problems and if questions arise. - Enter caller information, which generates a letter in the clerical...be sent with applications, informational and/or pamphlets to the caller or is forwarded to a program area for… more
- City of New York (New York, NY)
- …calls and perform a preliminary assessment of callers needs to determine whether a caller can be serviced by the core information line, or she/he requires additional ... on overall problems and if questions arise. - Enter caller information, which generates a letter in the clerical...be sent with applications, informational and/or pamphlets to the caller or is forwarded to a program area for… more
- Public Consulting Group (Albany, NY)
- …issues that result from enrollment errors and provide the appropriate contact number to the caller . + Check phone log while caller is on the line, to determine ... if the call is related to a previously logged issue and, if applicable, give the caller an update on the issue based on the information in the log. + When call is… more
- University of Rochester (Rochester, NY)
- …evaluation and triage of calls received, particularly around the assessment of the caller or risk to self and/or others. Provides psychosocial assessment to patients ... Follows designated workflows outlined in the Crisis Call Manual to provide each caller with the appropriate level of care. Meets minimum target for units of… more
- Centers Plan for Healthy Living (Staten Island, NY)
- …offerings. + Thoroughly and efficiently gather claim information, assess and fulfill the caller 's needs and educate the caller where applicable regarding claim ... submission procedures. + Focus on resolving issues on the first call; navigate through the appropriate computer system(s) to identify the current status of the issue. + Adjust claim(s) as warranted based on discussion and review of the provider's issue. +… more
- Restaurant Depot (Bronx, NY)
- …additional clerical duties Essential Functions: + Answers the telephone and directs the caller to the appropriate associate. Transfers a caller to an associate's ... voice mailbox when the associate is unavailable. + Greets and directs visitors. + Confirms membership, issues temporary membership cards, and occasionally process new memberships on computer. + Takes and retrieves messages for various personnel. + Provides… more
- Nuvance Health (Poughkeepsie, NY)
- …fashion, exhibiting strong customer service skill resulting in service excellence for the caller . 2. Implements code protocols accurately as it is written in the ... department Policy and Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes… more