- Conduent (OH)
- …follow up calls as needed. Politeness and a strong focus on servicing the caller are important requirements. CSRs should strive to answer the unasked question(s) so ... that the caller does not have to call again. CSRs must keep the commitments to the caller and take all necessary action to resolve the members issue and answer… more
- Disabled Veteran Solutions (Columbus, OH)
- …and rewarding. You'll be called on to research complex issues pertaining to the caller 's health, status, and potential plan options. To do this, you'll need to ... these systems while confidently and compassionately engaging with the caller . Advocates are coached on key metrics with a...by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial… more
- Bon Secours Mercy Health (Lima, OH)
- …empathy to + callers at all times. Precise and timely paging of on-call personnel for caller . Responsible if needed to stay on the line with caller as a comfort ... hold or transfer calls while showing respect for the customer. + Must provide caller with extension number and name of department that call is being transferred to.… more
- Restaurant Depot (Columbus, OH)
- …additional clerical duties Essential Functions: + Answers the telephone and directs the caller to the appropriate associate. Transfers a caller to an associate's ... voice mailbox when the associate is unavailable. + Greets and directs visitors. + Confirms membership, issues temporary membership cards, and occasionally process new memberships on computer. + Takes and retrieves messages for various personnel. + Provides… more
- The Salvation Army (Cincinnati, OH)
- …to the 24/7 trafficking hotline.2. Assess the immediate needs and safety of the caller .3. When requested by caller , coordinate with law enforcement to ensure the ... victim's safe removal from the trafficking situation.4. Utilize Salvation Army and End Slavery Cincinnati (ESC) resources to ensure that the victim's immediate needs are met, including safe temporary housing, clothing, food, medical care and mental health… more
- McLaren Health Care (Maumee, OH)
- …all incoming customer calls.Identify and triage information needs of caller .Enters accurate demographic andinsurance information into the scheduling system to ... process improvements that lead toachieving and sustaining a high level of caller satisfaction. + Assists and educates patients, families, and physicians' offices… more
- AutoNation, Inc. (Westlake, OH)
- …receives incoming calls, determines the nature of each call and directs the caller to the appropriate person or department. Answers basic inquiries and takes ... and last name, company name if applicable, the time and the message the caller wishes to leave Provide basic information to callers who have general inquires Assist… more
- Bon Secours Mercy Health (Youngstown, OH)
- …Distributes drinking water. + Answers phones courteously and quickly addresses the caller 's needs. + Initiates emergency procedures when necessary. + Works overtime ... as needed. + Assists in orientation of new personnel. **Job Accountabilities - other** + Performs other duties as assigned. + Acts as a liaison and supports person for family members. + Assists with patient education and discharge planning under supervision of… more
- Bon Secours Mercy Health (Boardman, OH)
- …Distributes drinking water. Answers phones courteously and quickly addresses the caller 's needs. Initiates emergency procedures when necessary. Works overtime as ... needed. Assists in orientation of new personnel. **Job Accountabilities - other** Performs other duties as assigned. Acts as a liaison and supports person for family members. Assists with patient education and discharge planning under supervision of RN.… more
- Bon Secours Mercy Health (Lima, OH)
- …unit. **Essential Functions:** + Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner + Provides excellent, ... customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community + Schedules discharge follow up appointments; assists in recording traumas and codes within the… more