- MVP Health Care (Schenectady, NY)
- …Speed of Answer, and Abandonment Rate. + Responds promptly, accurately, and effectively to all calls in a polite and professional manner. + Responds to all calls ... call avoidance, such as but not limited to short calls , intentional disconnects, inappropriate transfers and inappropriate use of...all policies and procedures on both incoming and out-going calls . On an ongoing basis, educates members about their… more
- Mohawk Valley Health System (Utica, NY)
- …patient care in the office setting. This role will coordinate phone calls , appointments, prescription authorizations, providers' schedules, etc. and be an integral ... notes for all communication/documentation between self and patient. + Answers phone calls professionally, referring calls to clinical staff when appropriate. +… more
- Tompkins Community Bank (Ithaca, NY)
- Overview Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser ... may be reduced. Responsibilities + Responsible for managing inbound calls in a timely manner in a multi-bank environment...and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine… more
- Highland Hospital (Rochester, NY)
- …Amtelco/Spok automated answering telephone system, receiving all internal and external calls for Highland Hospital and Patient Information, as well as internal ... operator calls in a pleasant, helpful and professional manner. Direct all calls to the appropriate patient, department or staff member as quickly & efficiently… more
- New York State Civil Service (Plattsburgh, NY)
- …the public providing guidance and/or resources where appropriate. o Document details of calls for tracking, training, and improvement purposes. o Transfer calls ... the appropriate individual, bureau, or regional office. o Refer calls to the appropriate external agency or organization. *...to the appropriate external agency or organization. * Ensure calls are answered and messages are responded to promptly.… more
- Guthrie (Big Flats, NY)
- …during mass casualty disasters and hospital emergencies. + Assists in placing emergency calls for both internal and external customers as requested or appropriate. + ... the following groups and organizations: + RPH Security phones calls and dispatching of security officers as needed. +...Bradford County EOC + Requests for Guthrie Air. Refers calls or request information to Air Methods Communications Center,… more
- Unilever (New York, NY)
- …customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your ... execute Multi touchpoint contact strategy on and off-line. ie 20% Online Calls & 80% F2F Calls Key Activities + Using Dat to convert Business Insights into… more
- Veolia North America (West Nyack, NY)
- …employee shall perform customer and field activities related to phone calls , billing, adjustments, collection and/or shut off of customer accounts. Employee ... consecutive estimate reports. + Handles customer and field personnel calls and requests and completes such calls ...personnel calls and requests and completes such calls and requests or relays information as necessary to… more
- University of Rochester (Rochester, NY)
- …medications (excluding controlled substances) to the patient care units. Answers and triages phone calls of a general nature, and forwards calls to pharmacist or ... that location. + Assists pharmacy staff with triaging general phone calls . Forwards calls requiring the knowledge and judgement of pharmacists or technicians to… more
- University of Rochester (Rochester, NY)
- …in the Department of Pediatrics. Must be able to triage incoming calls , schedule patient appointments, obtain pertinent medical information and accurately document ... demonstrate ability to timely answer and efficiently triage incoming calls , determine nature/urgency of the calls , and...triage incoming calls , determine nature/urgency of the calls , and handle appropriately. Must be able to communicate… more