- University of Rochester (Rochester, NY)
- …Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls , assesses the clinical urgency of every patient, and determines the ... computer failure. - Assesses and triages all Operating Room calls , pages and STAT calls , books emergent...all Operating Room calls , pages and STAT calls , books emergent cases and communicating and coordinates appropriate… more
- City of Rochester, New York (Rochester, NY)
- …Communications Department with responsibility for answering emergency and non-emergency calls for police, fire, and emergency medical services and efficiently ... services by telephone wearing a headset; + Answers text to 911 calls ; + Controls telephone conversations to obtain necessary information, following policies and… more
- Rochester Regional Health (Rochester, NY)
- …to medication adherence, completing medication histories, participating in follow-up calls to patients/providers, and assisting on projects related to improving ... outcome reporting related to medication cost initiatives + Follow-up calls : Participate in follow-up calls to patients...initiatives + Follow-up calls : Participate in follow-up calls to patients and healthcare providers + Follow-up … more
- MVP Health Care (Schenectady, NY)
- …Speed of Answer, and Abandonment Rate. + Responds promptly, accurately, and effectively to all calls in a polite and professional manner. + Responds to all calls ... call avoidance, such as but not limited to short calls , intentional disconnects, inappropriate transfers and inappropriate use of...all policies and procedures on both incoming and out-going calls . On an ongoing basis, educates members about their… more
- University of Rochester (Rochester, NY)
- …discrepancies. + Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in ... routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to… more
- Mohawk Valley Health System (Utica, NY)
- …patient care in the office setting. This role will coordinate phone calls , appointments, prescription authorizations, providers' schedules, etc. and be an integral ... notes for all communication/documentation between self and patient. + Answers phone calls professionally, referring calls to clinical staff when appropriate. +… more
- Tompkins Community Bank (Ithaca, NY)
- Overview Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser ... may be reduced. Responsibilities + Responsible for managing inbound calls in a timely manner in a multi-bank environment...and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine… more
- Highland Hospital (Rochester, NY)
- …Amtelco/Spok automated answering telephone system, receiving all internal and external calls for Highland Hospital and Patient Information, as well as internal ... operator calls in a pleasant, helpful and professional manner. Direct all calls to the appropriate patient, department or staff member as quickly & efficiently… more
- New York State Civil Service (Plattsburgh, NY)
- …the public providing guidance and/or resources where appropriate. o Document details of calls for tracking, training, and improvement purposes. o Transfer calls ... the appropriate individual, bureau, or regional office. o Refer calls to the appropriate external agency or organization. *...to the appropriate external agency or organization. * Ensure calls are answered and messages are responded to promptly.… more
- University of Rochester (Victor, NY)
- …+ Answers phone in a timely and courteous manner. + Manages incoming clinic calls and sorts calls to various providers. + Opens telephone encounter in ... in EMR to the appropriate staff/provider. + Coordinates outgoing calls related to Major functions above. + Provides information...minimize the need to distribute the telephone call, forwards calls , pages providers, and takes messages. + Edits and… more