- KPH Healthcare Services, Inc. (Syracuse, NY)
- …and shipping methods for incoming patient orders + Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed + ... Document patient reported information into TherigySTM + Provides resolution to customer service issues to ensure member satisfaction + Work with members to provide resolution to payment related issues on accounts/orders + Maintain and keep reasonable… more
- International Rescue Committee (New York, NY)
- …will answer the IRC in New York's main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The ... programs depending on eligibility of client * Answer and direct incoming phone calls * Assist staff with clerical and administrative duties * Display sensitivity to… more
- City of New York (New York, NY)
- …Outlook calendars; Running data reports from the database; Scheduling conference calls and videoconference sessions (currently via Webex) with multiple parties; ... Creating and maintaining case files electronically and/or in paper form; Screening all calls and emails for the judges; and Providing support for all other related… more
- Owens & Minor (Elmsford, NY)
- …on renewal authorizations, outstanding CMN's and prescriptions. + Makes or receives calls to/from patients that are awaiting special order items. + Perform outbound ... customer satisfaction calls to patients and referrals. + Performs other duties as required. **SUPERVISORY RESPONSIBILITIES** + None MINIMUM REQUIRED QUALIFICATIONS… more
- Navy Exchange Services (NEX) (Staten Island, NY)
- …disposal processes are adhered to according to brand standards. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests ... maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required… more
- Nuvance Health (Poughkeepsie, NY)
- …with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information ... assigned to scheduling, contributes to reduction of abandoned call rate, length of calls , and average speed answered through use of best practices and workflow… more
- EMCOR Group (New York, NY)
- …managers, service manager, technicians, and billing). + Responsible for taking service calls , quoted jobs, and warranty work from start (initial call) to completion ... Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly. + Escalate critical and/or sensitive issues to the… more
- Highland Hospital (Rochester, NY)
- …and timely servicing of all inbound and outbound patient and provider phone calls in the Department of Surgery. Adheres to appropriate phone scripts and provides ... messages in response to inquiries. Schedules appointments accurately and triages calls to appropriate staff. He/she follows established center policies and… more
- Cengage Group (New York, NY)
- …information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, ... be sure to check that communication is coming from an @cengage.com email address._** more
- Saratoga Hospital (Saratoga Springs, NY)
- …and Referral-Authorization Specialists with patient clinical questions and triaging patient calls accordingly. Each caller will be handled in a professional and ... to assist in obtaining the appropriate level of care and/or self-care advice. Calls will be documented in a standardized manner. In addition to completing telephone… more