- City of New York (New York, NY)
- …or secondary staff are not available. Infrequently, the individual may receive escalation calls on Sunday from onsite operators - when scheduled for Sunday offsite ... (moves, minor hardware, etc); ensure that local technicians are available for service calls and are qualified (capable) to perform work; instruct vendors to store… more
- Citigroup (New York, NY)
- …plans to target Book of Business customers + Deliver client services/outbound calls /inbound calls to acquire new relationships and deepen existing relationships ... through the cross-sell of relevant products and services while delivering remarkable client experience + Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate… more
- Nuvance Health (Poughkeepsie, NY)
- …following all state & federal regulations and departmental policies. 9. Triage phone calls and transfer calls to the pharmacist for any medication-related ... questions. 10. Navigate electronic medical record (EMR) as it relates to missing medications and charges/billing. 11. Understanding the identification, handling, storage, and of hazardous medications (USP800, NIOSH, OSHA, and departmental policy). 12. Comply… more
- Nuvance Health (Poughkeepsie, NY)
- *Description* Summary: Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service ... and telephone skills. Responsibilities: 1. Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting… more
- Abbott House (Bronx, NY)
- …care of general office duties such as answering telephone and triaging calls , maintaining office supplies, preparing time sheets, and maintaining clinical staff ... Fair Hearings / court ordered services. + Schedule clinical appointments, make reminder calls , and track kept and not kept appointments. + Create and maintain… more
- Pearl Interactive Network (Albany, NY)
- …and policies. + Answer agent questions regarding best practices or difficult calls . + Assume leadership responsibility for departmental tasks and call center ... solve problems as required. + Respond professionally to difficult or tense calls /situations that may arise out of daily duties. + Organize simultaneous tasks… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …and client relationship management\. Can effectively manage assigned customer base, take calls from most customers without assistance, hand in daily work order ... to handle problems and/or direct to management with idea for resolution, handle all calls from any customer, reliable and able to work extra time as needed, manages… more
- Senior Helpers of Smithtown (Smithtown, NY)
- …process for new clients that may include caregiver introductions, first day of service calls , and visit(s) within the first 30 to 90 days of service + Ensures ... for replacing lost hours and proactive care management weekly + Takes service inquiry calls and follows up with leads to meet client conversion targets + Cover… more
- Saratoga Hospital (Saratoga Springs, NY)
- …customer service duties, including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up. ... office experience and at least 6 months handling high volume phone calls is strongly preferred + Medical Office background preferred. Medical terminology certificate… more
- City of New York (New York, NY)
- …of the post: - Monitor and manage ServiceNow Helpdesk tickets, emails and calls in a timely manner. Provide Helpdesk/desktop support for hardware and software ... and software. - Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in ServiceNow. - Troubleshoot both PC and Mac… more