• Quality Assurance Analyst…

    ASM Research, An Accenture Federal Services Company (Juneau, AK)
    …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a ... standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and...data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming… more
    ASM Research, An Accenture Federal Services Company (11/13/25)
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