- ManpowerGroup (Milwaukee, WI)
- …+ Lead a team of 6+ technical support agents, warranty engineer, and publications specialist + Define and implement KPIs and performance metrics for the support team ... (eg, response time, first-call resolution, case escalation) + Analyze warranty and failure data to...service + Highly analytical and process-driven - with project management skills and a continuous improvement mindset **Qualifications:** +… more