- Mass Markets (FL)
- …for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents ... excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Pearl Interactive Network (Tallahassee, FL)
- …best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for ... **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and... objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more
- Deloitte (Miami, FL)
- …who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream ... transformation, focusing on the strategy, design, and oversight of next generation contact center platforms across an enterprise of over 5,000 agents. This role is… more
- University of Miami (Medley, FL)
- …of UHealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth ... Connect Contact center and will be responsible for supporting functions that...required Knowledge, Skills and Attitudes: + Experience as change agent , motivator and influencer in a setting employing at… more
- Teleperformance USA (North Lauderdale, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must demonstrate strong… more
- CVS Health (Tallahassee, FL)
- …OSKAR Coaching- 1:1 Coaching's and preparation (using new model of 2.5h per agent per month) Heart at Work Recognitions- Cultivate a strong internal culture designed ... experience **Preferred Qualifications** Knowledge of: * Healthcare industry * Call Center operations * Verint, Five9, Call Recording Systems, Workday Skilled in:… more
- SPX (Orlando, FL)
- …be: + Strategic Alignment & Continuous Improvement + Serve as a change agent within the assembly organization, promoting adoption of new systems, processes, and ... for trainings + In office Monday-Friday How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a… more
- MyFlorida (Tampa, FL)
- …Tool (https://compcalculator.myflorida.com/) INSPECTOR STATEWIDE INTELLIGENCE FLORIDA FUSION CENTER /DOMESTIC SECURITY INTELLIGENCE SQUAD **Internal advertisement for ... intelligence. The position will interact with various units of the Florida Fusion Center Network, the Florida Intelligence Center (FIC), the Counter Terrorism… more
- Mass Markets (FL)
- …ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring real-time call ... volumes, managing agent availability, analyzing performance data, and making real-time scheduling...monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center… more
- Mass Markets (FL)
- …critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring calls, assessing ... agent performance, analyzing data trends, and recommending process improvements....assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more