• Sr. Program Manager - Data Center…

    Turner & Townsend (Atlanta, GA)
    …to work with our team alongside a key technology client and manage data center construction. The role will be responsible to manage the project from construction ... managing projects as an Owner's Rep., General Contractor, Architect/Engineer, or commissioning agent + Interfacing with the client and other consultants, at all… more
    Turner & Townsend (08/08/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Garden City, GA)
    …Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and continuous ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
    Mass Markets (06/04/25)
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  • Experienced Call Center Operations…

    Mass Markets (Garden City, GA)
    …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement strategies. +… more
    Mass Markets (06/04/25)
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  • Call Center Supervisor

    Pearl Interactive Network (Atlanta, GA)
    …best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for ... **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and... objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more
    Pearl Interactive Network (07/04/25)
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  • Contact Center Technology Strategy…

    Deloitte (Atlanta, GA)
    …who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream ... transformation, focusing on the strategy, design, and oversight of next generation contact center platforms across an enterprise of over 5,000 agents. This role is… more
    Deloitte (08/28/25)
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  • Senior Quality Assurance PM, Mechanical - Data…

    Turner & Townsend (Atlanta, GA)
    …Assurance PM, Mechanical** to join our team in support of the Data Center Construction team. The ideal individual will have prior experience supporting large-scale ... all stakeholders including but not limited to the Client Quality Assurance team, Cx Agent , GC and trade partners, AE team and equipment vendors. + Chair and manage… more
    Turner & Townsend (08/15/25)
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  • Patient Services Coordinator

    CenterWell (Augusta, GA)
    …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
    CenterWell (08/22/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Atlanta, GA)
    …of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance data ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs based… more
    Under Armour, Inc. (07/09/25)
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  • Quality & Commissioning Manager

    NTT America, Inc. (Atlanta, GA)
    …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more
    NTT America, Inc. (07/16/25)
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  • Temp Customer Experience Senior Specialist

    Teleperformance USA (GA)
    …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the...and problem-solving skills** + **Ability to analyze and identify agent trending** + **Ability to analyze and identify opportunities… more
    Teleperformance USA (08/13/25)
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