- CVS Health (Springfield, IL)
- …the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In this role, you will ... These solutions will span a wide range of contact center and operations support functions, with a focus on...support functions, with a focus on accelerating automation, improving agent productivity, and enhancing customer experience. You will be… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- Aspen Dental (Springfield, IL)
- **Job Title** : QA/Call Insight Analyst **Reports To** : Manager, Contact Center Operational Excellence **Deadline to APPLY: 1/9/2026 - please check your email for ... work directly with operations leadership to provide insight on agent behavior to improve both the agent ...underperforming agents and provide coaching insights to improve call center metrics. **Job Duties and Responsibilities** : + Reviewagent… more
- Oracle (Springfield, IL)
- …seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion ... digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing… more
- Goddard School (Round Lake, IL)
- …Elementary Education, Child Development and management experience in a licensed childcare center or preschool. * A Bachelor's degree or higher in a related ... young children birth to age 8, and management experience in a licensed childcare center or preschool. * An Associate's degree or higher in Early Childhood Education,… more
- Anywhere Real Estate (Chicago, IL)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to… more
- Cardinal Health (Springfield, IL)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have… more
- Capital One (Springfield, IL)
- …E2E Billing support + Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls + Utilize all available resources and P&P ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...At least 3 years of customer service or call center experience + At least 1 year of experience… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing ... the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into...suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the… more
- Brunswick (Mettawa, IL)
- …We are seeking a visionary and execution-focused Director to lead our AI Center of Competency within Brunswick's Enterprise IT Organization. This leadership role is ... **What you will do at Brunswick:** + Lead Brunswick Enterprise AI Center of Competency, setting strategic direction and operational models to drive enterprise-wide… more