- NBT Bank (Norwich, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social media,… more
- Pearl Interactive Network (Albany, NY)
- …than just another job. Be the voice that makes a difference! The **Contact Center Agent ** is responsible for answering inbound calls to support hurricane ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community...valued and your growth is supported? We're seeking contact center agents who love helping others, thrive in a… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments,… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary… more
- Brink's (Albany, NY)
- …and upholding the company's customer care commitment and policies. The Call Center Agent is primarily responsible for assisting customers via telephone, ... participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the...+ Minimum of 2 years' experience in a call center setting. + Excellent computer, language and reasoning skills… more
- The Hartford (NY)
- …integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously ... and comfort with negotiating and overcoming objections + Current or prior sales center experience preferred + Ability to adapt and thrive in a fast-paced… more
- City of New York (New York, NY)
- …II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center . The Medicaid Helpline Agent will: - Respond to telephone inquiries from ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Suburban Propane (Syracuse, NY)
- …implementation of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent skills, ... **Overview** We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain… more
- Kyndryl (Albany, NY)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more