- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in… more
- Research Foundation CUNY (New York, NY)
- …The Outreach and Communications Coordinator supports the Career Development Center by managing client communications, developing outreach materials, and ensuring ... and effectively presented. The Coordinator works closely with the Career Center leadership and the Institute's communications team to deliver clear, consistent,… more
- OneMain Financial (New York, NY)
- …defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market strategy ... enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work closely with… more
- Molina Healthcare (Buffalo, NY)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics,… more
- Anywhere Real Estate (Buffalo, NY)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will-call counters. At the Information Station, ensure appointment is ... service, couriers, lock box vendors). * Assist with acceptance agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions,… more
- Cardinal Health (Albany, NY)
- …is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are ... problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for our customers… more
- Research Foundation CUNY (New York, NY)
- …Early Childhood Career Advisor is a member of the Institute's Career Development Center team. They are responsible for supporting individuals at various stages of ... Duties + Collaborate with members of the Career Development Center team in the implementation and delivery of comprehensive...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Research Foundation CUNY (New York, NY)
- …Category: Managerial and Professional Location: CUNY-ADVANCED SCIENCE RESEARCH CENTER Job Description General Description The Advanced Science Research ... Center (ASRC) is The Graduate Center 's University-wide...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more