- Mass Markets (TX)
- …ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring real-time call ... volumes, managing agent availability, analyzing performance data, and making real-time scheduling...monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center… more
- Brookfield Properties (Katy, TX)
- …and story of our expanding new home community to customers visiting our welcome center . Key Deliverables + Guide the Welcome Center guest experience in person ... (training provided). + Open, maintain and close the Welcome Center according to procedure. + Understand and support the...taking photographs, cleanup, etc. + Support the real estate agent outreach program by contacting agents to inform them… more
- Mass Markets (TX)
- …critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring calls, assessing ... agent performance, analyzing data trends, and recommending process improvements....assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Teleperformance USA (El Paso, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Your Responsibilities** **As the** **Verizon OB Sales Assistant Call Center Manager** **, you will be responsible for developing and implementing a robust sales… more
- CenterWell (Athens, TX)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
- Under Armour, Inc. (Austin, TX)
- …of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance data ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs based… more
- NTT America, Inc. (Austin, TX)
- …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more
- Conduent (San Antonio, TX)
- …+ Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + Answers ... Representative III** , you will assist the EPS Call Center with all aspects of the customer service functions,...CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What… more
- Teleperformance USA (TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the...and problem-solving skills** + **Ability to analyze and identify agent trending** + **Ability to analyze and identify opportunities… more
- Wolters Kluwer (Coppell, TX)
- …, this role will serve as a senior technical leader, change agent , and cultural influencer responsible for driving innovation, alignment, and consistency in ... 600 product applications. The role will co-lead our DevSecOps Center of Excellence in partnership with a peer from...teams that build and maintain these platforms. + **Change Agent and Influencer** + Cultivate a strong engineering culture… more