- Meta (Austin, TX)
- …is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in ... and change management. 3. Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- Anywhere Real Estate (San Antonio, TX)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to… more
- HCA Healthcare (Plano, TX)
- …will do in this role: + Functions as both the Lead Dispatcher and CDT agent when delegated as such. + Provides administration of all aspects of the TCC department ... support staffing and PLC needs. + Performs all transfer center functions, including centralized patient placement, in a timely,...telephone and personal contact with all of the call center ' customer groups (ie physicians and their office staffs,… more
- USAA (San Antonio, TX)
- …We are seeking a dedicated **Director** to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you'll ... objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management. + Uses… more
- Goddard School (Spring, TX)
- …Elementary Education, Child Development and management experience in a licensed childcare center or preschool. * A Bachelor's degree or higher in a related ... young children birth to age 8, and management experience in a licensed childcare center or preschool. * An Associate's degree or higher in Early Childhood Education,… more
- Cognizant (Irving, TX)
- …Cruncher, Pulse) to simulate real-world customer interactions. . Contact Center Testing: Execute automated functional, regression, and performance testing for ... key Contact Center applications, including IVR (Interactive Voice Response) systems, call...Response) systems, call routing, CTI (Computer Telephony Integration), and agent desktop applications. . Framework Management: Design and develop… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.… more
- Steampunk (El Paso, TX)
- …dedicated, supportive **Help Desk Supervisor** who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor ... attentive. **Contributions** **Responsibilities:** + Hiring, training, and preparing contact center representatives to respond to customer questions and complaints… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... diploma or equivalent required. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Active… more
- Capital One (Plano, TX)
- …GED, or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience using Google Suite or Microsoft ... At least 4 years of Customer Service or Call Center experience + At least 1 year of experience...and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must… more