- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …operations. This role will drive program delivery across retail, digital, call center , and customer migration workstreams, with a strong focus on execution, ... trends, and producing actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call...Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify… more
- Santander US (Austin, TX)
- …providers for service and support of our technology systems. Troubleshoot and escalate center technology issues for the groups mentioned above plus the SCC and PED. ... work for performance improvement and planning scenarios. Analyze and report on agent adherence and productivity. Maintain multiple databases on staffing, contact … more
- Houston Methodist (Nassau Bay, TX)
- …as defined by the Nurse Practice Act + Acts as effective change agent + Demonstrates proficient time management skills + Expert knowledge of Nursing Unit's ... adult, pediatric, medical and surgical care. It is an accredited chest pain center and acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers… more
- Mass Markets (Killeen, TX)
- …a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials. ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and… more
- Mass Markets (Killeen, TX)
- …diploma or equivalent required. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Active ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and… more
- CVS Health (Austin, TX)
- …variety of platforms. We service medical, pharmacy, sales, product and call center support models across the CVS enterprise. **Primary Job Duties & ... PBM knowledge including Prior Authorizations, Claims, Rebates, Network contracting, Sales, Call Center Ops and Pharmacy Ops + Business process design and development… more
- USAA (San Antonio, TX)
- …dedicated Property & Casualty (P&C) active producer/agents with an **ACTIVE** P&C producer agent license to **work in our Phoenix, San Antonio, Tampa and Colorado ... escalations and call backs. + Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member… more
- Covenant Health (Lubbock, TX)
- …of the NPD practitioner is multi-faceted and includes serving as a change agent , mentor, learning facilitator and partner for practice transitions. Areas of NPD ... not simply valued - they're invaluable. Join our team at Covenant Medical Center and thrive in our culture of patient-focused, whole-person care built on… more
- Toyota (Plano, TX)
- …you'll be doing** + Managing the Level 2 and Level 3 support of CX Agent Experience Domain. This includes Call Center technologies supporting call agents + ... finance collections process + Experience in Production support for Contact Center applications including NICE, Salesforce and LiveVox + Experience in network… more
- DoorDash (Houston, TX)
- …of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality ... role, you'll work within a 5-15k sq ft distribution center , will assist in leading the local warehouse operating...for the team. You'll serve as a leading change agent for your site, helping your team to navigate… more