- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and… more
- The Hartford (TX)
- …integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously ... and comfort with negotiating and overcoming objections + Current or prior sales center experience preferred + Ability to adapt and thrive in a fast-paced… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Nordstrom (Austin, TX)
- …the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment ... and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance. + Identify theft trends by leveraging technology, reporting and surveillance tactics. + Drive a shrinkage reduction culture by… more
- Amazon (Dallas, TX)
- …contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software ... deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or… more
- Amazon (Dallas, TX)
- …benefits, and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) ... experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact... technology architect, enterprise IT Architect or senior contact center developer working with leading contact center … more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …High school diploma or GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare setting preferred. **Does this ... **41984BR** **Extended Job Title:** Patient Call Center Representa **Org Level 1:** Texas Tech Unv...phones and various electronic means in a busy call center . Provides a positive first impression to customers, offering… more
- Chewy (Richardson, TX)
- …+ Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle ... CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization… more
- Hilton (Abilene, TX)
- …Abilene Downtown Convention Center ** is Seeking to Hire a Guest Service Agent to join our team\! Conveniently appointed in direct proximity to the convention ... center in downtown Abilene, this brand\-new property is sure...**What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering… more
- AT&T Hotel & Conference Center (Austin, TX)
- …as our next Reservations Agent at the AT&T Hotel and Conference Center , located in the heart of the UT campus! Hook'em! Principle Responsibilities & Position ... hotel services, amenities and upsells products to the guests. Agent needs to be familiar with the University of...preferred. The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass: + Paid Vacation Days (after 90… more